Parts and Service Sales Representative (PSSR) - Large

Butler Machinery; Bismarck (ND); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance – 3 plan options

401(K) Plan

Paid Time Off (PTO)

Job summary

Butler Machinery is looking for a motivated Parts and Service Sales Representative (PSSR) in Bismarck, North Dakota. This role focuses on promoting sales in parts and service while maintaining strong customer relations. You will need to effectively communicate and provide tailored solutions to meet customer needs, which may involve periodic travel for site visits.

The ideal candidate will have a background in service and parts, combined with strong sales skills. A commitment to customer satisfaction and attention to detail are essential in this role.

Qualifications

• 2+ years of service and parts experience required.
• 1+ years of sales experience preferred.
• Ability to communicate effectively with individuals both verbally and written.

Responsibilities

• Establish and maintain customer relationships.
• Assist sales team with presentations.
• Market and sell CAT parts and service.

Skills

Customer relationship management

Sales skill

Computer proficiency (Word, Excel)

Leadership ability

Mechanical aptitude

Job description

Butler Machinery is seeking a motivated and customer-focused Parts and Service Sales Representative (PSSR) to join our team. In this role, you will promote and sell the value of our parts and service offerings while assisting sales representatives with customer presentations and account development. You will be responsible for identifying and securing new larger-scale customers within your assigned territory, maintaining strong relationships with existing accounts, and ensuring our large-scale customers receive exceptional service and support.

This position involves regular communication with customers—both in person and over the phone to understand their equipment needs and provide tailored parts and service solutions. Success in this role requires excellent organizational skills, attention to detail, and a commitment to customer satisfaction. Periodic travel within your territory will be required to visit customer sites, strengthen partnerships, and generate new business opportunities.

Responsibilities

• Establish customer relationships.
• Assist salesmen with customer presentations.
• Communicate with the Aftermarket Sales Manager to relay parts and service opportunities as well as progress on tasks assigned.
• Market and sell the value of CAT parts and service.
• Find new markets, customers, and applications within the territory.
• Perform equipment inspections to include certified used equipment, warranty inspections, certified truck service, and customer repair inspections.
• Develop good knowledge of competitive products and suppliers.
• Provide input on annual forecasts for territory potential.
• Resolve customer issues.
• Work with Customer Account Managers and Parts and Service Managers on goals and marketing ideas.
• Keep good customer records.
• Work within and promote the vision, mission, and values of BMC.
• Perform other duties as assigned.

Qualifications

• 2+ Years of Service and Parts experience are minimally required.
• 1+ Years of Sales experience preferred.
• Proven leadership ability.
• Advanced computer skills essential (Word Documents, PowerPoint, Excel, etc.).
• Must be able to effectively communicate with individuals both verbally and written.
• Ability to think strategically, make decisions, develop relationships, handle conflict, negotiate, present ideas, use resources effectively, and display mechanical aptitude.
• Must have and maintain a clean driving record.
• Ability to work extra hours at short notice.
• Overnight travel as needed.

Company Overview

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success.

Benefits

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer-paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability