Parts and Service Sales Rep (PSSR) - Large

Butler Machinery; Bismarck (ND); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Health Savings Account

Dependent care FSA

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

PTO

EAP

Financial planning (SmartDollar)

LegalShield

Voluntary benefits

Job summary

Butler Machinery seeks a motivated Parts and Service Sales Representative (PSSR) to join our team in Bismarck, ND. You will promote our parts and service offerings, assist sales representatives with presentations, and drive account development within your territory.

Responsibilities include identifying new large-scale customers, maintaining strong relationships with existing accounts, and ensuring exceptional service and support.

Qualifications

• 2+ years of service and parts experience required.
• 1+ years of sales experience preferred.
• Advanced computer skills with Word, PowerPoint and Excel.
• Effective communication skills, both verbal and written.
• Ability to think strategically, build relationships, negotiate and present ideas.
• Must maintain a clean driving record and be able to travel as needed.
• Willingness to work extra hours on short notice and occasional overnight travel.

Responsibilities

• Assist salesmen with customer presentations.
• Relay parts and service opportunities to Aftermarket Sales Manager and track progress.
• Market and sell CAT parts and service value.
• Identify new markets and customers within the territory.
• Perform equipment inspections and warranty checks.
• Develop knowledge of competitive products and suppliers.
• Provide input on annual forecasts for territory potential.
• Resolve customer issues and maintain records.
• Collaborate with Customer Account Managers and Service Managers on goals.
• Align with company mission and values.
• Other duties as assigned.

Skills

Sales experience

Communication

Computer skills

Strategic thinking

Clean driving record

Overtime availability

Overnight travel

Tools

Word

PowerPoint

Excel

Job description

Butler Machinery is seeking a motivated and customer-focused Parts and Service Sales Representative (PSSR) to join our team in Bismarck, ND. In this role, you will promote and sell the value of our parts and service offerings while assisting sales representatives with customer presentations and account development. You will be responsible for identifying and securing new larger-scale customers within your assigned territory, maintaining strong relationships with existing accounts, and ensuring our large-scale customers receive exceptional service and support.

This position involves regular communication with customers—both in person and over the phone—to understand their equipment needs and provide tailored parts and service solutions. Success in this role requires excellent organizational skills, attention to detail, and a commitment to customer satisfaction. Periodic travel within your territory will be required to visit customer sites, strengthen partnerships, and generate new business opportunities.

Responsibilities:

• Assists salesmen with customer presentations
• Communicates with the Aftermarket Sales Manager to relay parts and service opportunities as well as progress on tasks assigned, etc.
• Markets and sells the value of CAT parts and service.
• Find new markets, customers, and applications within the territory.
• Performs equipment inspections to include certified used equipment, warranty inspections, certified truck service, and customer repair inspections.
• Develop good knowledge of competitive products and suppliers.
• Provides input on annual forecasts for territory potential.
• Resolve customer issues.
• Works with Customer Account Managers and Parts and Service Managers on goals and marketing ideas.
• Keeps good customer records.
• Works within and promotes the vision, mission, and values of BMC.
• Performs other duties as assigned.

Qualifications:

• 2+ Years of Service and Parts experience are minimally required.
• 1+ Years of Sales experience preferred.
• Advanced computer skills essential (Word Documents, PowerPoint, Excel, Etc.)
• Must be able to effectively communicate with individuals both verbally and written.
• Ability to think strategically, make decisions, develop relationships, handle conflict, negotiate, present ideas, use resources effectively, and display mechanical aptitude.
• Must have and maintain a clean driving record.
• Ability to work extra hours at short notice.
• Overnight travel as needed.

As a family business for three generations, we currently employ over 900 associates in 21 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success.

If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer-paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability

Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.