Parts Manager

Butler Machinery Company; Dickinson (ND); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Health Savings Account

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Holidays

PTO

EAP

Job summary

Butler Machinery Company in Dickinson, ND seeks a Parts Manager to lead the parts department, hire and develop the team, and oversee parts ordering and inventory to meet customer needs.

You will work closely with service and sales to drive parts growth, monitor KPIs, and maintain a safe, clean, and highly customer-focused operation through strong communication and leadership.

Qualifications

• Prior supervisory experience or leadership training.
• Demonstrated ability in customer relations.
• Ability to work in a cooperative manner with all levels and all departments.
• Strong verbal and written communication skills.
• Demonstrated business acumen, analytical mindset and proven decision maker.
• Must have strong attention to detail and solid organizational skills.
• Ability and willingness to work flexible hours.
• Must possess and maintain a clean driving record.

Responsibilities

• Takes active role in a safe and healthy work environment for the department/store.
• Develops business plans and departmental goals to promote growth.
• Monitors performance vs. goals and adjusts parameters to meet plan.
• Grow sales within the parts department; help sales growth in other store departments.
• Monitors KPIs and reports; uses data to improve performance.
• Create an atmosphere of excellent Customer Experience; resolve disputes fairly.
• Determine department needs for tooling, training, personnel levels, and hours.
• Maintain cooperation with Service and Sales to maximize parts availability.
• Fills in duties of hourly staff to support day-to-day operations.
• Occasional out-of-office travel to foster relationships and growth.

Skills

Leadership

Customer relations

Communication skills

Analytical mindset

Decision making

Detail oriented

Organizational skills

Flexible hours

Clean driving record

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Manager

Parts Manager Dickinson, ND, US

2 days ago Requisition ID: 4838

As the Parts Manager at Butler Machinery, you play a key role in delivering an exceptional experience for both external and internal customers. You’ll lead the parts department, supporting and developing your team through hiring, training, and skill-building. Behind the scenes, you’ll oversee machine technology ordering and product supply to ensure your team can meet customer needs efficiently. Collaboration is essential—you’ll work closely with other managers to strengthen teamwork between the parts and service departments. If you're ready to make an impact.

General Responsibilities:

• Takes an active role in providing a safe and healthy work environment within the department and store.
• Develops business plans and departmental goals which promote growth and provide an opportunity for the department to stretch beyond the status quo.
• Monitors actual performance against those goals and adjusts retail and operational parameters to provide the best chance of meeting plan.
• Has primary responsibility to grow sales within the parts department and a secondary responsibility to assist in the sales growth of all departments within the store.
• Monitors Key Performance Indicators and associated reports for variances. Using this data makes changes to operational practices to correct deficiencies and improve performance.
• Responsible for creating an atmosphere within the department and the store that generates a high level of Customer Experience. This includes resolving customer disputes which ensure fair value for the customer and company.
• Determines and reacts to the needs of the department relating to tooling, training, personnel levels, hours of service.
• Maintains close cooperation and communication with Service and Sales departments regarding their needs in order to maximize parts availability.
• Maintains safe, clean, and orderly work environment which follow Caterpillar’s contamination control procedures.
• Working Manager; fills in and performs the duties hourly staff has delegated and assigned to support day to day operations of the parts department.
• Performs additional duties as assigned by Store Manager to include special projects and in-store and related to corporate initiatives.
• Performs duties required of all hourly classifications to include counter, customer, and warehouse operations along with department management responsibilities.
• Works within and promotes vision, mission, and values of Butler.
• Occasional out-of-office travel is required to foster, maintain, and expand customer relationships, ensuring continued growth and engagement within the territory.

Supervisory Duties

• Responsibility of all aspects of Parts Department Supervision, including but not limited to, recruiting talent, employee relations, individual development, performance measuring, coaching, technical training, disciplinary action and termination.
• Manages parts department schedules considering the balance between customer satisfaction and employees work / life balance. This includes monitoring and controlling OT.

Qualifications:

• Prior supervisory experience or leadership training preferred
• Demonstrated ability in customer relations
• Ability to work in a cooperative manner with all levels and all departments
• Strong verbal and written communication skills
• Demonstrated business acumen, analytical mindset and proven decision maker.
• Preference for operational knowledge of practices and procedures normally obtained through 5-7 years’ experience in parts department, warehousing, or purchasing position
• Must have strong attention to detail and solid organizational skills
• Ability and willingness to work flexible hours
• Must possess and maintain a clean driving record

As a family business for three generations, we currently employ over 900 associates in 22 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization