Parts & Aftermarket Support Specialist

CMS North America, Inc.; Caledonia (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

CMS North America, Inc. is seeking a Parts & Customer Support Specialist to deliver responsive aftermarket parts support across customer inquiries, quotations, orders, RMAs, and warranty processes. The role interfaces with Field Service, Purchasing, Accounting, Shipping & Receiving, vendors, and CMS S.p.A.

to ensure accurate parts identification and timely resolutions. Responsibilities include managing open requests, coordinating with internal teams, and providing clear pricing, lead times, and

Qualifications

• High school diploma or equivalent required; higher degree preferred.
• Minimum two years in industrial parts, aftermarket support, or related role.
• Experience with ERP/accounting systems and inventory processes preferred.

Responsibilities

• Serve as primary contact for customer and technician parts inquiries.
• Provide urgent parts response and coordinate with vendors and CMS S.p.A.
• Generate quotations, convert to orders, and track shipments.
• Manage RMAs, warranty support, and inventory issues.
• Coordinate with CMS North America and CMS S.p.A. communications.

Skills

Customer service

Strong communication

Sense of urgency

Problem solving

Organizational skills

Education

High School Diploma or equivalent

Associate's or Bachelor's degree in Business/Supply Chain/Engineering/Manufacturing

Tools

Microsoft Excel

ERP/Accounting systems

Microsoft Dynamics

Job description

CMS North America, Inc. is seeking a Parts & Customer Support Specialist to deliver responsive aftermarket parts support across customer inquiries, quotations, orders, RMAs, and warranty processes. The role interfaces with Field Service, Purchasing, Accounting, Shipping & Receiving, vendors, and CMS S.p.A.

to ensure accurate parts identification and timely resolutions. Responsibilities include managing open requests, coordinating with internal teams, and providing clear pricing, lead times, and