Parts Advisor

Shelby American, Inc.; Oakland (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Parts Advisor to deliver exceptional customer service in automotive parts sales. This role involves engaging with both retail and wholesale customers, ensuring they receive accurate information on part availability and pricing. You'll manage inventory, process orders, and resolve customer inquiries, all while contributing to a team-oriented environment. With a focus on hospitality and a commitment to employee growth, this company offers a vibrant workplace where your contributions truly matter. If you have a passion for automotive parts and a knack for customer service, this opportunity is perfect for you.

Benefits

Ongoing Training and Support

401k Plan

Paid Holidays

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Pet Insurance

Optional Disability Coverage

Qualifications

• Strong knowledge of automotive parts and systems.
• Excellent customer service skills and ability to work in a team.

Responsibilities

• Assist customers in selecting and purchasing automotive parts.
• Maintain accurate inventory records and process customer orders.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Knowledge of Automotive Parts

Ability to Work Independently

Empathy

Education

High School Diploma or Equivalent

Tools

Computer Systems and Software

Job description

Parts Advisor is responsible for providing exceptional customer service by assisting customers in selecting and purchasing automotive parts. This role involves interacting with both retail and wholesale customers, answering inquiries, processing orders, and maintaining accurate inventory records.

Responsibilities

Customer Service:

• Greet customers promptly and professionally.
• Assist customers in identifying and selecting the correct parts.
• Provide accurate information on part availability, pricing, and compatibility.
• Process sales transactions efficiently and accurately.
• Resolve customer issues and complaints in a timely and courteous manner.

Inventory Management:

• Maintain accurate inventory records.
• Stock shelves and organize the parts department.
• Identify and report low stock levels to the parts manager.
• Receive and verify incoming shipments.

Order Processing:

• Process customer orders, including special orders and backorders.
• Coordinate with suppliers to expedite delivery of parts.
• Track and follow up on backorders.

Administrative Tasks:

• Answer phone calls and provide information to customers.
• Prepare reports and other documentation as required.
• Maintain a clean and organized work environment.

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• High school diploma or equivalent.
• Previous experience in automotive parts or retail sales preferred.
• Strong knowledge of automotive parts and systems.
• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in computer systems and software.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and carry heavy objects.
• Ability to bend, reach, and kneel.
• Ability to work in a fast-paced environment.

Benefits of Working at Swickard

• Career Path: Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support.
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive Benefits Package:

• Insurance: medical, dental, vision, life and pet insurance.
• Optional disability coverage.
• 401k plan.
• Paid Holidays.
• PTO.

About Us

• Founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and services.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• Consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?