Parts Advisor

Mercedes-Benz of Tampa; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading automotive company as a Parts Counter Associate, where you will assist customers with parts selection and provide exceptional service. This full-time role emphasizes strong communication and customer service skills, making a positive impact on both the team and customers. Enjoy comprehensive benefits including weekly pay, paid time off, and career development opportunities.

Benefits

Weekly pay

Paid holidays

Paid time off

401k with company match

Employee discounts on parts and service repairs

Qualifications

• Excellent communication and customer service skills.
• Strong computer & phone skills required.
• Must have a valid Driver’s License.

Responsibilities

• Assist customers in selecting required parts in a professional manner.
• Answer incoming phone calls and counter inquiries.
• Maintain a prompt and efficient flow of paperwork.

Skills

Communication

Customer Service

Multi-tasking

Bilingual

Education

Degree in Automotive Technology

Tools

CDK

MS Outlook

Job description

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Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Parts Counter Associate at Mercedes-Benz of Tampa, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused Parts Counter Associates who will help us redefine the car-buying experience. Does this sound like you? Apply now!

Job Overview

1. Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
2. Inform customers of companion part requirements while ensuring the customer is exposed to the full product line.
3. Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
4. Inform customers of companion part requirements and specials, and ensure that the customer is exposed to the full product line.
5. Pull and fill orders from stock.
6. Notify all necessary parties when special ordered parts have been received.
7. Pull orders and ensure all parts are tagged with customer names and job number.
8. Follow department policy and instructions on the special ordering of parts, plus S.O. aging.
9. Follow up on back-ordered parts and replenish assigned inventory daily.
10. Maintain a prompt, efficient, and timely flow of paperwork.
11. Make sure all internal requests for parts are billed on service repair order.
12. Verify will-call and back-order files weekly and return to vendors, or stock those items not picked up or required.

Qualifications

1. Excellent communication and customer service skills, and able to maintain a professional image and demeanor.
2. Ability to multi-task in a fast-paced environment.
3. Strong computer & phone skills are required (Internet, MS Outlook).
4. Proficient in CDK is a plus!
5. Degree in automotive technology or military equivalent experience.
6. Bi-lingual is always a plus!
7. Must be at least eighteen years of age.
8. Must have a valid Driver’s License.
9. Must be able to pass pre-employment screen (background and drug test).

Company Benefits

Pay and Recognition

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance, and Career Development

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Additional Advantages

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, including paid volunteer hours
• Aggressive employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by law. We prohibit discrimination or harassment and are committed to fostering an inclusive workplace.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Retail

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