Parts Advisor

Lithia Motors; Memphis (TN); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Motors seeks a Parts Advisor for Kia of Covington Pike in Memphis. You will handle phone and in-person inquiries, assist customers with parts orders, and coordinate with service to ensure timely parts for repairs.

Responsibilities include accurate invoicing in ADP, stockroom upkeep, and processing returns. A strong eye for detail and a valid driver's license are required for success in this role.

Qualifications

• High School graduate or equivalent, 18+ required.
• Excellent communication and customer service skills.
• Knowledge of automotive parts preferred.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Answer telephone and greet customers professionally.
• Communicate with customers and vendors by phone, in person or email.
• Assist customers by answering questions and taking parts orders.
• Maintain clean counter, work area and stockroom.
• Coordinate parts with Service Team and order parts from suppliers.
• Create accurate invoices in ADP.
• Receive, unpack and store parts; check quantities and costs.
• Process core returns and warranties as needed.

Skills

Attention to detail

Communication

Math skills

Automotive parts knowledge

Driver's license

Education

High School diploma or equivalent

Tools

ADP

Job description

Dealership

L0856 Kia of Covington Pike Kia of Covington Pike Hiring: Parts Advisor Pay: Base plus Commission Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Kia of Covington Pike?

Join a dealership that's entering an exciting new chapter! Kia of Covington Pike is part of a growing organization committed to investing in its people, its culture, and its future. This is your opportunity to be part of a high-volume dealership where your contributions are recognized, your growth is supported, and your success is celebrated. If you're looking for a workplace where you can build a rewarding career, make an impact, and grow alongside a successful team, Kia of Covington Pike is the place for you.

What You'll Do

• Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
• Communicate effectively with customers and vendors via phone, in-person or email.
• Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
• Maintain clean and professional appearance of counter, work area and stockroom.
• Interact with Service Team to coordinate parts for vehicle repair and service.
• Order parts from suppliers based on service department and customer requests.
• Create accurate invoices in ADP.
• Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
• Check quantity and condition of goods received against invoices and purchase orders.
• Check number and unit cost as well as total billing for charges against proper records.
• Specifies parts accurately.
• Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
• Receive payment or obtain credit authorization.
• Process core returns, parts warranties and parts returns as necessary.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Mathematics – calculations of inventory, payments and invoices.
• Knowledge of automotive parts
• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!