Parts Advisor

Kocourek Toyota; Appleton (WI); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Job summary

Kocourek Toyota in Appleton, WI is seeking a parts advisor to help guests, technicians, and service advisors with parts inquiries, identify OEM parts, locate items in catalogs, and maintain a well-stocked, organized parts department.

The role rewards customer service excellence, accuracy with parts catalogs, and collaboration with service and sales teams to ensure timely parts delivery and smooth operations.

Qualifications

• Experience in an automotive parts department, preferably with Toyota or OEM parts catalogs.
• Strong knowledge of automotive parts terminology.
• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with parts catalog systems.

Responsibilities

• Assist customers, technicians, and service staff with parts inquiries in person, by phone, and via email.
• Identify and locate OEM parts using catalogs and inventory tools.
• Process parts orders, returns, and warranty claims.
• Maintain an organized and stocked parts department.
• Track inventory levels and restock as needed.
• Coordinate with service and sales to ensure timely parts delivery.
• Provide exceptional customer service to support efficient workflows.

Skills

Parts department experience

Customer service

Communication skills

Organization

Job description

Are you passionate about the automotive industry and great with guests? Do you have a knack for organization and enjoy working in a fast-paced environment? Join our team as aParts Advisor at our reputable Toyota dealership, where your skills will help keep vehicles—and customer relationships—running smoothly.

About Us:

We’re a trusted and established dealership known for quality service and strong community ties. Our parts department plays a vital role in supporting our technicians, guests, and overall dealership operations. We're looking for a reliable and customer-focused Parts Advisor to join our growing team.

What You’ll Do:

• Assist customers, technicians, and service advisors with parts inquiries in-person, over the phone, and via email

• Accurately identify and locate OEM parts using catalog systems and inventory tools

• Process parts orders, returns, and warranty claims

• Maintain an organized and well-stocked parts department

• Track inventory levels and assist with restocking as needed

• Coordinate with the service and sales departments to ensure timely parts delivery

• Provide exceptional customer service and support a smooth, efficient workflow

What We’re Looking For:

• Previous experience as a Parts Advisor or in an automotive parts department (Toyota experience is a plus!)

• Strong knowledge of automotive systems and parts terminology

• Excellent communication and customer service skills

• Ability to multitask and stay organized in a fast-paced environment

• Experience with parts catalog systems

• Valid driver’s license

• Complete pre-employment drug screening

What We Offer:

• Competitive hourly pay + monthly bonus potential

• Health, dental, and vision insurance

• 401(k) with company match

• Paid vacation and holidays

• Employee discounts on vehicles, service, and parts

Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.