Partnerships Account Manager — Travel & Remote Fridays

EF Education First Ltd.; Boston (MA); Hybrid; USD 54,000 - 65,000; Full time

Benefits offered by this job

Four weeks paid vacation

Ten paid holidays

Two floating holidays

401(k) match 25%

Medical, dental, vision

Life and disability insurance

FSAs

Fertility care support

Wellness reimbursement

Employee resource groups

Sabbatical eligibility

Job summary

EF Education First Ltd. is seeking an Account Manager for Partnership Sales in Cambridge, MA.

The role supports travel partners with bookings, documentation, and pre-departure coordination while developing new resources and strategic initiatives to grow EF Go Ahead Tours into new markets. You will report to the Associate Director of Partnerships and collaborate across teams to identify new opportunities, shape sales strategy, and manage partner communications.

Qualifications

• 1-2 years of experience in customer service, account management, or a similar client-facing role.
• Strong verbal communication and influencing skills (via telephone/video).
• Thrives in a fast-paced, entrepreneurial environment.
• Proactive self-starter who embraces challenges and takes initiative.
• Highly organized and able to manage multiple priorities.
• Team-oriented and accountable.
• Demonstrates problem-solving and collaborative abilities.
• Able to plan and prioritize work independently while collaborating with a team.

Responsibilities

• Maintain deep knowledge of products, processes, and systems.
• Assist customers with bookings, payments, passports, flights, health notes, and pre-departure topics.
• Set clear expectations by detailing trip components for customers.
• Initiate and follow up on requests with other Go Ahead departments.
• Manage ongoing projects with partners and support resource development.
• Drive repeat and multi-tour strategy for existing customer pool.
• Provide partner-specific documents (group balances, materials, traveler info sheets).
• Travel to conferences or in-person meetings to present to potential travelers.
• Host virtual meetings to recruit partners and share pre-departure information.

Skills

Customer service

Verbal communication

Organization

Teamwork

Initiative

Problem solving

Adaptability

Stakeholder management

Job description

EF Education First Ltd. is seeking an Account Manager for Partnership Sales in Cambridge, MA.

The role supports travel partners with bookings, documentation, and pre-departure coordination while developing new resources and strategic initiatives to grow EF Go Ahead Tours into new markets. You will report to the Associate Director of Partnerships and collaborate across teams to identify new opportunities, shape sales strategy, and manage partner communications.