Account Manager - Partnerships

EF Go Ahead Tours; Boston (MA); Hybrid; USD 74,000 - 85,000; Full time

Benefits offered by this job

Training & workshops

Vacation & holidays

Company travel opportunities

401(k) match

Medical/Dental/Vision

Life & disability insurance

FSAs

Fertility support

Wellness reimbursement

Employee discounts

In-office Fridays

Job summary

EF Go Ahead Tours is seeking an Account Manager for the Partnerships team in the Boston area. You will support partners with trip details, bookings, and pre-departure information, ensuring a smooth traveler experience and proactive service.

The role collaborates with multiple departments, grows new partnership opportunities, and helps develop resources and processes to expand into new markets. A hybrid work model and travel opportunities are available.

Qualifications

• 1-2 years of experience in customer service, account management, sales support, or a similar client-facing role.
• Strong verbal communication and influencing skills with diverse audiences.
• Thrive in a fast-paced, entrepreneurial environment.
• Proactive self-starter who embraces challenges and takes initiative.
• Highly organized with strong multi-tasking abilities.
• Team-oriented with a focus on company and colleague success.
• Self-motivated to achieve goals and maintain personal accountability.
• Adept at problem-solving and independent planning.

Responsibilities

• Maintain an in-depth knowledge of our product, processes, and internal systems.
• Speak with customers regarding inquiries about booking, payments, passports, flights, health notes, and other pre-departure topics.
• Set correct expectations by providing detailed information to travelers to ensure full understanding of each trip component.
• Initiate and follow-up on customer requests with other Go Ahead departments.
• Manage ongoing projects with new and existing partners.
• Support partners by assisting with resource development for customers.
• Own and drive repeat and multi-tour strategy for existing customer pool.
• Provide additional support documents as needed per partner (group balance sheets, creative materials, traveler info sheets).
• Travel to conferences and in-person meetings to present to potential travelers.
• Host virtual meetings to support partner recruitment and pre-departure information.

Skills

Customer service experience

Communication skills

Organizational skills

Team collaboration

Proactive mindset

Problem-solving

Time management

Multitasking

Job description

Job Description

Account Manager, Partnership Sales

Start Date: December 1st, 2026

Application Deadline: November 6th, 2026

• For consideration, applicants must be living in the state of MA or within commutable distance to our Cambridge, MA office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

The Opportunity

As an Account Manager for the Partnerships team, you will use your keen attention to detail and passion for travel to support our Partners with all aspects of their tour. You want to understand the minutiae of every trip, follow-through with every action item, and go above and beyond to ensure customers have a great experience leading up to departure. Your role is very customer-facing and as such, needs to be quick and efficient with customer requests while also providing proactive, anticipatory service. Additionally, this role is instrumental in developing new resources, processes, and initiatives to strengthen the mission of the Partnerships team as it seeks to expand the reach of EF Go Ahead Tours into new markets of business. You will report to the Associate Director of Partnershipswho will be your coach and mentor,developingyouinto a successfulteam member. Together, with other team members,you will collaborate to identify new partnership opportunities, develop sales strategy, collaborate on systems integration, develop new resources, and establish communication plans.As the Partnerships team continues to grow, you will be a necessary stakeholder in how the team supports the partners strategically and creatively.

Responsibilities

• Maintain an in-depth knowledge of our product, processes, and internal systems
• Speak with customers regarding inquiries about booking, payments, passports, flights, health notes, and other pre-departure topics
• Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to their tour
• Initiate and follow-up on customer requests with other Go Ahead departments
• Manage ongoing projects with new and existing partners
• Support partners by assisting with resource development for customers
• Responsible for owning and driving repeat and multi tour strategy of existing customer pool
• Provide additional support documents as needed per partner, such as group balance sheets, creative materials, traveler info sheets, etc.
• Travel to various conferences and/or in-person customer meetings to present to potential travelers
• Host virtual meetings that support partner recruitment of potential travelers and pre-departure information

Qualifications

• 1-2 years of experience in customer service, account management, sales support, or a similar client-facing role
• Strong verbal communication and influencing skills (must be able to connect with a diverse range of individuals via telephone/video conference)
• Able to thrive in a fast paced, entrepreneurial environment
• Proactive self-starter who embraces challenges and takes initiative
• Highly organized and skilled at managing multiple priorities effectively
• Team-oriented professional invested in the success of the company and colleagues
• Intrinsically motivated to achieve goals and drive personal success
• Demonstrates personal accountability, self-awareness, and student mentality
• Adept in problem-solving skills
• Ability to independently plan, organize and prioritize work while collaborating with a team and across departments

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In Addition, You Can Expect

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance ProgramTenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.
• Compensation: Account Managers have an on-target earning potential of $74,000-$85,000 ($54,000-$65,000 base + $20,000 average bonus). Bonuses are uncapped and tied to exceeding service revenue and sales goals. Compensation is commensurate with experience for all levels, including Senior and Executive-level candidates.

About Us

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures. For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

About The Team

At EF Go Ahead Tours we believe in the power of travel to widen your eyes, broaden your mind and see the world and yourself in entirely new ways. For over 35 years we’ve guided travelers - from young professionals to retirees, solo travelers to entire families, on carefully crafted journeys. To us, each experience is an opportunity to not just create unforgettable moments, but to inspire greater understanding between people and cultures. Every day our global team comes to work hoping to help as many people as possible share in those experiences. Learn more about EF Go Ahead tours: www.goaheadtours.com