Partnerships Account Manager - Travel & Growth (Remote)

EF Go Ahead Tours; Boston (MA); Hybrid; USD 74,000 - 85,000; Full time

Benefits offered by this job

Training & workshops

Vacation & holidays

Company travel opportunities

401(k) match

Medical/Dental/Vision

Life & disability insurance

FSAs

Fertility support

Wellness reimbursement

Employee discounts

In-office Fridays

Job summary

EF Go Ahead Tours is seeking an Account Manager for the Partnerships team in the Boston area. You will support partners with trip details, bookings, and pre-departure information, ensuring a smooth traveler experience and proactive service.

The role collaborates with multiple departments, grows new partnership opportunities, and helps develop resources and processes to expand into new markets. A hybrid work model and travel opportunities are available.

Qualifications

• 1-2 years of experience in customer service, account management, sales support, or a similar client-facing role.
• Strong verbal communication and influencing skills with diverse audiences.
• Thrive in a fast-paced, entrepreneurial environment.
• Proactive self-starter who embraces challenges and takes initiative.
• Highly organized with strong multi-tasking abilities.
• Team-oriented with a focus on company and colleague success.
• Self-motivated to achieve goals and maintain personal accountability.
• Adept at problem-solving and independent planning.

Responsibilities

• Maintain an in-depth knowledge of our product, processes, and internal systems.
• Speak with customers regarding inquiries about booking, payments, passports, flights, health notes, and other pre-departure topics.
• Set correct expectations by providing detailed information to travelers to ensure full understanding of each trip component.
• Initiate and follow-up on customer requests with other Go Ahead departments.
• Manage ongoing projects with new and existing partners.
• Support partners by assisting with resource development for customers.
• Own and drive repeat and multi-tour strategy for existing customer pool.
• Provide additional support documents as needed per partner (group balance sheets, creative materials, traveler info sheets).
• Travel to conferences and in-person meetings to present to potential travelers.
• Host virtual meetings to support partner recruitment and pre-departure information.

Skills

Customer service experience

Communication skills

Organizational skills

Team collaboration

Proactive mindset

Problem-solving

Time management

Multitasking

Job description

EF Go Ahead Tours is seeking an Account Manager for the Partnerships team in the Boston area. You will support partners with trip details, bookings, and pre-departure information, ensuring a smooth traveler experience and proactive service.

The role collaborates with multiple departments, grows new partnership opportunities, and helps develop resources and processes to expand into new markets. A hybrid work model and travel opportunities are available.