Partnerships Account Manager – Travel Growth & Remote

Education First; Boston (MA); Hybride; USD 74 000 - 85 000; Plein temps

Avantages offerts par ce poste

Four weeks paid vacation

Ten paid holidays

401(k) company match

Medical, dental, and vision coverage

Life and disability insurance

FSAs

Wellness benefits

Employee resource groups

In-Office Work Policy: Fri work from"}

Résumé du poste

Education First is seeking an Account Manager for the Partnerships team in Massachusetts, with responsibility for supporting our partners and coordinating travel-related services. The role blends customer-facing work with collaboration across internal teams to expand EF Go Ahead Tours into new markets.

The position requires 1–2 years in customer service or account management, strong communication, and organizational skills.

Qualifications

• 1-2 years of experience in customer service, account management, sales support, or a similar client-facing role.
• Strong verbal communication and influencing skills (able to connect with a diverse range of individuals).
• Thrives in a fast-paced, entrepreneurial environment.
• Proactive self-starter who embraces challenges and takes initiative.
• Highly organized and skilled at managing multiple priorities.
• Team-oriented professional invested in the success of the company and colleagues.
• Intrinsically motivated to achieve goals and drive personal success.
• Demonstrates accountability, self-awareness, and student mentality.
• Adept in problem-solving skills.
• Ability to independently plan, organize and prioritize work while collaborating with a team and across departments.

Responsabilités

• Maintain deep knowledge of products, processes, and internal systems.
• Communicate with customers about bookings, payments, passports, flights, and pre-departure topics.
• Set expectations with travelers by detailing trip components.
• Coordinate with other Go Ahead departments on requests.
• Manage ongoing projects with partners.
• Support partners with resource development for customers.
• Drive repeat and multi-tour strategy for existing customer pool.
• Provide partner-specific documents such as balance sheets and traveler info sheets.
• Travel to conferences or meetings to present to travelers; host virtual partner recruitment sessions.

Connaissances

Customer service

Account management

Sales support

Verbal communication

Organizational skills

Teamwork

Problem solving

Self-motivation

Prioritization

Description du poste

Education First is seeking an Account Manager for the Partnerships team in Massachusetts, with responsibility for supporting our partners and coordinating travel-related services. The role blends customer-facing work with collaboration across internal teams to expand EF Go Ahead Tours into new markets.

The position requires 1–2 years in customer service or account management, strong communication, and organizational skills.