Account Manager - Partnerships

Education First; Boston (MA); Hybrid; USD 74,000 - 85,000; Full time

Benefits offered by this job

Four weeks paid vacation

Ten paid holidays

401(k) company match

Medical, dental, and vision coverage

Life and disability insurance

FSAs

Wellness benefits

Employee resource groups

In-Office Work Policy: Fri work from"}

Job summary

Education First is seeking an Account Manager for the Partnerships team in Massachusetts, with responsibility for supporting our partners and coordinating travel-related services. The role blends customer-facing work with collaboration across internal teams to expand EF Go Ahead Tours into new markets.

The position requires 1–2 years in customer service or account management, strong communication, and organizational skills.

Qualifications

• 1-2 years of experience in customer service, account management, sales support, or a similar client-facing role.
• Strong verbal communication and influencing skills (able to connect with a diverse range of individuals).
• Thrives in a fast-paced, entrepreneurial environment.
• Proactive self-starter who embraces challenges and takes initiative.
• Highly organized and skilled at managing multiple priorities.
• Team-oriented professional invested in the success of the company and colleagues.
• Intrinsically motivated to achieve goals and drive personal success.
• Demonstrates accountability, self-awareness, and student mentality.
• Adept in problem-solving skills.
• Ability to independently plan, organize and prioritize work while collaborating with a team and across departments.

Responsibilities

• Maintain deep knowledge of products, processes, and internal systems.
• Communicate with customers about bookings, payments, passports, flights, and pre-departure topics.
• Set expectations with travelers by detailing trip components.
• Coordinate with other Go Ahead departments on requests.
• Manage ongoing projects with partners.
• Support partners with resource development for customers.
• Drive repeat and multi-tour strategy for existing customer pool.
• Provide partner-specific documents such as balance sheets and traveler info sheets.
• Travel to conferences or meetings to present to travelers; host virtual partner recruitment sessions.

Skills

Customer service

Account management

Sales support

Verbal communication

Organizational skills

Teamwork

Problem solving

Self-motivation

Prioritization

Job description

Account Manager, Partnership Sales
Start Date: December 1st, 2026
Application Deadline: November 6th, 2026

**For consideration, applicants must be living in the state of MA or within commutable distance to our Cambridge, MA office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.**

The Opportunity

As an Account Manager for the Partnerships team, you will use your keen attention to detail and passion for travel to support our Partners with all aspects of their tour. You want to understand the minutiae of every trip, follow-through with every action item, and go above and beyond to ensure customers have a great experience leading up to departure. Your role is very customer-facing and as such, needs to be quick and efficient with customer requests while also providing proactive, anticipatory service. Additionally, this role is instrumental in developing new resources, processes, and initiatives to strengthen the mission of the Partnerships team as it seeks to expand the reach of EF Go Ahead Tours into new markets of business.

You will report to the Associate Director of Partnershipswho will be your coach and mentor,developingyouinto a successfulteam member. Together, with other team members,you will collaborate to identify new partnership opportunities, develop sales strategy, collaborate on systems integration, develop new resources, and establish communication plans.As the Partnerships team continues to grow, you will be a necessary stakeholder in how the team supports the partners strategically and creatively.

Responsibilities:

• Maintain an in-depth knowledge of our product, processes, and internal systems
• Speak with customers regarding inquiries about booking, payments, passports, flights, health notes, and other pre-departure topics
• Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to their tour
• Initiate and follow-up on customer requests with other Go Ahead departments
• Manage ongoing projects with new and existing partners
• Support partners by assisting with resource development for customers
• Responsible for owning and driving repeat and multi tour strategy of existing customer pool
• Provide additional support documents as needed per partner, such as group balance sheets, creative materials, traveler info sheets, etc.
• Travel to various conferences and/or in-person customer meetings to present to potential travelers
• Host virtual meetings that support partner recruitment of potential travelers and pre-departure information

Qualifications:

• 1-2 years of experience in customer service, account management, sales support, or a similar client-facing role
• Strong verbal communication and influencing skills (must be able to connect with a diverse range of individuals via telephone/video conference)
• Able to thrive in a fast paced, entrepreneurial environment
• Proactive self-starter who embraces challenges and takes initiative
• Highly organized and skilled at managing multiple priorities effectively
• Team-oriented professional invested in the success of the company and colleagues
• Intrinsically motivated to achieve goals and drive personal success
• Demonstrates personal accountability, self-awareness, and student mentality
• Adept in problem-solving skills
• Ability to independently plan, organize and prioritize work while collaborating with a team and across departments

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.
• Compensation: Account Managers have an on-target earning potential of $74,000-$85,000 ($54,000-$65,000 base + $20,000 average bonus). Bonuses are uncapped and tied to exceeding service revenue and sales goals. Compensation is commensurate with experience for all levels, including Senior and Executive-level candidates.