Partnerships Account Manager – Travel & Growth

EF Go Ahead Tours; Denver (CO); Hybrid; USD 74,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Comprehensive health coverage

Paid vacation & holidays

Employee discounts

Job summary

EF Go Ahead Tours is seeking an Account Manager for Partnerships Sales in Denver, CO. This hybrid role combines in-office collaboration (Mon–Thu) with remote work (Fridays) to support partners, expand travel programs, and drive proactive customer service up to departure.

You will partner across teams to grow partnerships and deliver exceptional travel experiences. You will develop resources, sales strategies, and communication plans while serving as a key liaison with partners and internal

Qualifications

• 1–2 years of experience in customer service, account management, sales support, or a similar client-facing role
• Strong verbal communication and influencing skills (connect with a diverse range of individuals via telephone/video)
• Able to thrive in a fast paced, entrepreneurial environment
• Proactive self-starter who embraces challenges and takes initiative
• Highly organized and skilled at managing multiple priorities effectively
• Team-oriented professional invested in the success of the company and colleagues
• Intrinsic motivation to achieve goals and drive personal success
• Demonstrates personal accountability, self-awareness, and student mentality
• Adept in problem-solving skills
• Ability to independently plan, organize and prioritize work while collaborating with a team and across departments

Responsibilities

• Maintain an in-depth knowledge of our product, processes, and internal systems
• Speak with customers regarding inquiries about booking, payments, passports, flights, health notes, and other pre-departure topics
• Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to their tour
• Initiate and follow-up on customer requests with other Go Ahead departments
• Manage ongoing projects with new and existing partners
• Support partners by assisting with resource development for customers
• Responsible for owning and driving repeat and multi tour strategy of existing customer pool
• Provide additional support documents as needed per partner, such as group balance sheets, creative materials, traveler info sheets, etc.
• Travel to various conferences and/or in-person customer meetings to present to potential travelers
• Host virtual meetings that support partner recruitment of potential travelers and pre-departure information

Skills

Customer service

Account management

Sales support

Communication

Job description

EF Go Ahead Tours is seeking an Account Manager for Partnerships Sales in Denver, CO. This hybrid role combines in-office collaboration (Mon–Thu) with remote work (Fridays) to support partners, expand travel programs, and drive proactive customer service up to departure.

You will partner across teams to grow partnerships and deliver exceptional travel experiences. You will develop resources, sales strategies, and communication plans while serving as a key liaison with partners and internal