Partnership Director (Fully Remote)

Mainstay; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Mainstay, a division of Lemnis, partners with colleges and universities to translate priorities into measurable student-outcome improvements. We seek an experienced Partner/Account Manager to own renewals, manage stakeholder relationships, and drive expansion opportunities within an assigned portfolio.

The role emphasizes collaboration with Sales, leadership of Partner Operations Managers, and disciplined CRM upkeep to ensure retention and growth across higher education clients.

Qualifications

• Experience managing complex institutional relationships and retaining accounts.
• Strong stakeholder mapping, renewal negotiation, and higher education knowledge.

Responsibilities

• Own renewals and business reviews, demonstrating measurable partner value.
• Collaborate with Sales on account expansion, translating partner feedback into requirements.
• Manage and coach Partner Operations Managers to ensure execution supports strategy.
• Maintain CRM records with risks, renewal status, and expansion opportunities.

Skills

Account management

Stakeholder mapping

Renewal negotiations

CRM management

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

• Own partner relationships and retention strategy for an assigned portfolio.
• Use an account management mindset to understand goals, stakeholders, and decision-making.

Key Responsibilities:

• Lead renewals and business reviews demonstrating measurable partner value.
• Collaborate with Sales on expansion, translating partner feedback into requirements.
• Manage and coach Partner Operations Managers, ensuring execution supports strategy.
• Maintain CRM records with risks, renewal status, and expansion opportunities.

What We're Looking For:

• Success managing complex institutional relationships and retaining accounts.
• Strong stakeholder mapping, renewal negotiation, and higher education knowledge.

Mainstay

Mainstay helps institutions improve student outcomes through meaningful engagement, partnering with colleges and universities to translate priorities into measurable results. As a division of Lemnis, a public charity, the team is collaborative, inclusive, and growing.