Partner Training & Certification Lead

Sprites; San Francisco (CA); On-site; USD 60,000 - 84,000; Full time

Job summary

Campfire is seeking a Partner Enablement Specialist to ensure external implementation partners can deliver the Campfire standard as reliably as our internal team does.

Youll take the training curriculum and standards developed for internal onboarding and adapt them for an external audience — building the certification bootcamps, materials, and ongoing support that keep partners accurate, confident, and self-sufficient.

Qualifications

• 1-3 years of experience in implementation, customer success, or training/enablement.
• Strong communicator able to explain technical configuration to external audiences.
• Organized and detail-oriented with certification pipelines and tracking.
• Comfortable running live sessions and producing written/video materials.

Responsibilities

• Partner Bootcamp Delivery: run scheduled bootcamps and adapt internal onboarding for partners.
• Own partner certification: administer assessments, track completion, issue certifications.
• Maintain partner knowledge base with guides, FAQs and troubleshooting docs.
• Partner Readiness & Support: be first contact for partner questions during and after certification.
• Monitor drift from Campfire standards and escalate issues to Product Enablement Manager.
• Collect partner feedback on gaps and product friction and route upstream.
• Content Maintenance: keep training materials in sync with product changes and update assets.
• Cross-Functional Coordination: align bootcamp logistics with heads of partnerships and timelines.

Job description

Campfire is seeking a Partner Enablement Specialist to ensure external implementation partners can deliver the Campfire standard as reliably as our internal team does.

Youll take the training curriculum and standards developed for internal onboarding and adapt them for an external audience — building the certification bootcamps, materials, and ongoing support that keep partners accurate, confident, and self-sufficient.