Partner Technical Support Lead — EV & Systems

Socket.dev; Fremont (CA); On-site; USD 106,000 - 145,000; Full time

Job summary

Lucid Motors in Fremont, CA seeks a Partner Technical Support Specialist to deliver top-tier technical assistance via phone, email, SMS, and chat for external partners using Lucid vehicles and tech.

You will prioritize escalated tickets, train Partner staff, and collaborate with Lucid and Partner engineers to resolve complex issues, while staying current with training and product updates.

Qualifications

• Availability to work weekends and support flexible schedules to support customers 365 days of the year.
• Full‑time attendance during 3‑week training is mandatory
• 2+ years of experience in technical support and troubleshooting required
• High school Diploma or GED required
• Eagerness to take on new responsibilities.
• Excellent communication and technical comprehension skills.
• Detail‑oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
• Ability to think clearly under pressure.
• Familiar with MS Office Suite (Outlook/Excel/Word) and related tools such as Smartsheet.
• Able to troubleshoot basic network/Windows communication issues
• Experience with data analysis tools, i.e. Grafana, Tableau, etc.
• Intermediate to advanced level of proficiency troubleshooting electrical circuits.
• Familiar with High Voltage powertrain elements and operation.
• Flexibility to work evenings shifts, weekends, or holidays.

Responsibilities

• Provide technical assistance through phone, email, SMS and chat inquiries.
• Administrate escalated tickets, prioritizing them for further diagnosis.
• Provide training for Partner employees on how to better handle documentation about escalated cases.
• Facilitate remote support of difficult cases through remote and on‑site data collection.
• Collaborate with engineers from both Lucid and Partners to solve more difficult diagnoses.
• Attend technical training classes to stay updated on the latest updates and processes.
• Demonstrate credibility and create Partner confidence through expert level product knowledge.

Skills

Technical support

Troubleshooting

Communication skills

Data analysis tools

Electrical circuits

HV powertrain

Flexibility scheduling

Education

High school Diploma or GED

Tools

MS Office (Outlook/Excel/Word)

Smartsheet

Grafana

Tableau

Job description

Lucid Motors in Fremont, CA seeks a Partner Technical Support Specialist to deliver top-tier technical assistance via phone, email, SMS, and chat for external partners using Lucid vehicles and tech.

You will prioritize escalated tickets, train Partner staff, and collaborate with Lucid and Partner engineers to resolve complex issues, while staying current with training and product updates.