Autonomous Mobility Tech Support Manager

Lucid Motors; Fremont (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Equity program

Annual cash incentive

Job summary

Lucid Motors is seeking a Manager of the Technical Support Team to own end-to-end partner support strategy for its autonomous driving business partners. You will define technical architecture requirements for support infrastructure and drive improvements across escalation, tooling, and process design.

In this role you will collaborate with internal support networks, Engineering, Manufacturing and Quality teams to provide 24/7 escalation support and to create a future roadmap for operations.

Qualifications

• 8+ years of relevant work experience.
• Strong understanding and experience of automotive service engineering and the service environment.
• Experience with high voltage battery systems and electric vehicles.
• Ability to inspire confidence to the executive members and project teams.
• Experience building, developing, and managing program management tools and processes.

Responsibilities

• Manage all Partner Technical Support Operations, including escalation and incident management.
• Direct, mentor, and build a high-performing support team, setting performance targets and QA.
• Create and maintain partner relationships with expert level product knowledge.
• Define and track KPIs including resolution times, CSAT, first-contact resolution, and NPS.
• Collaborate with Engineering, Manufacturing and Quality teams to ensure 24/7 escalation support.

Skills

Leadership

Communication

Cross-functional collaboration

Analytical thinking

Education

Bachelor’s degree in a related engineering field

Tools

Program management tools

Job description

Lucid Motors is seeking a Manager of the Technical Support Team to own end-to-end partner support strategy for its autonomous driving business partners. You will define technical architecture requirements for support infrastructure and drive improvements across escalation, tooling, and process design.

In this role you will collaborate with internal support networks, Engineering, Manufacturing and Quality teams to provide 24/7 escalation support and to create a future roadmap for operations.