EV Technical Support Specialist - Hybrid/Evening

Lucid Motors; Southfield, Northern (MI, KY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off and holidays

401(k) retirement plan

Job summary

Lucid Motors is seeking an Automotive EV Technical Support Specialist to assist customers with technical issues on Lucid vehicle hardware and software. A customer-first mindset and the ability to thrive in ambiguous environments are essential.

The role offers a hybrid schedule with potential Saturday flexibility and requires strong communication and troubleshooting skills, plus full-time attendance during a 3-week training period.

Qualifications

• Availability to work weekends and support flexible schedules to support customers 365 days of the year.
• Full time attendance during 3-week training is mandatory
• 2+ years of experience in technical support and troubleshooting required
• High school Diploma or GED required
• Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
• Eagerness to take on new responsibilities.
• Excellent communication and technical comprehension skills.
• Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
• Skilled in navigating ambiguity in a high volume, high touch atmosphere.
• Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM).
• Familiar with Mac OS
• Flexibility to work evenings shifts, weekends, or holidays.

Responsibilities

• Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
• Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
• Improving Existing Processes: Reviewing proposed changes and making recommendations.
• Testing System Functionality: Ensuring Lucid vehicle components work optimally.
• Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
• Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid's information secure and confidential.

Skills

Technical support

Troubleshooting

Customer service

Communication

MS Office

Mac OS

CRM familiarity

Education

High school diploma or GED

Tools

MS Office Suite (Outlook)

CRM

Job description

Lucid Motors is seeking an Automotive EV Technical Support Specialist to assist customers with technical issues on Lucid vehicle hardware and software. A customer-first mindset and the ability to thrive in ambiguous environments are essential.

The role offers a hybrid schedule with potential Saturday flexibility and requires strong communication and troubleshooting skills, plus full-time attendance during a 3-week training period.