Partner Success & Operations Specialist

Bluebeam; Dallas (TX); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Paid time off

Health and well-being benefits

Learning and development

Career growth opportunities

Employee discounts

Job summary

Bluebeam is seeking a Partner Support Specialist to provide operational support to resellers and ensure a best-in-class partner experience. You will handle partner interactions, manage the Partner Portal and Salesforce tasks, and escalate issues to the right teams when needed.

The role requires a minimum of 2+ years in sales support and strong communication, with a focus on accuracy, process documentation, and collaboration across the Channel team.

Qualifications

• 2+ years of experience administering sales support in a channel/partner environment.
• Exemplary written communication and strong listening skills.
• Ability to prioritize and manage multiple cases with 24-hour turnaround.
• Customer-centric mindset with willingness to teach partners to self-serve.
• Strong numerical sense to estimate relationships and flags.
• Self-management and ability to handle varying workloads.
• Collaborative team player with growth mindset.

Responsibilities

• Respond autonomously to incoming partner sales support and routing.
• Manage daily Partner Portal tasks and Salesforce activities.
• Know partner program basics and escalate issues appropriately.
• Perform day-to-day admin tasks in support of Channel operations.
• Identify opportunities to improve processes and systems and communicate needs.
• Enforce program and licensing policies with partners and internal teams.

Skills

Sales support administration

Interpersonal communication

Organizational and time management

Customer service mindset

Numerical reasoning

Team collaboration

Growth mindset

Tools

Salesforce

Job description

Bluebeam is seeking a Partner Support Specialist to provide operational support to resellers and ensure a best-in-class partner experience. You will handle partner interactions, manage the Partner Portal and Salesforce tasks, and escalate issues to the right teams when needed.

The role requires a minimum of 2+ years in sales support and strong communication, with a focus on accuracy, process documentation, and collaboration across the Channel team.