SaaS HR/Payroll Implementation Manager — Drive Adoption

Rippling; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rippling is seeking an Implementation Manager to work with customers to implement and drive adoption of Rippling’s products. You will consult with clients to understand objectives and leverage deep product knowledge to help them realize full potential.

You will partner with Sales, CX, Product, and Engineering to ensure successful deployments, provide guidance, and advocate for product enhancements aligned with customer needs.

Qualifications

• 2+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company
• Proven project management experience deploying multiple projects simultaneously
• Stellar communication, presentation, and relationship-building skills with a deep commitment to customer experience
• Ability to collaborate with partners across Sales, CX, Product, and Engineering teams

Responsibilities

• Partner one-on-one with clients to develop custom plans and implement Rippling products across HR, Payroll, Benefits Administration, IT platform, and other products
• Proactively manage the implementation process end-to-end, aligning on timelines and goals
• Drive adoption of purchased products through guidance, best practices, and insights
• Collaborate with Sales, Account Management, Technical Account Management, and Support for seamless hand-offs and long-term success
• Work with Product and Engineering to provide customer feedback and advocate for product enhancements
• Develop internal processes and best practices to increase operational efficiency and success

Skills

Project management

Customer experience

Communication

Cross-functional collaboration

Job description

Rippling is seeking an Implementation Manager to work with customers to implement and drive adoption of Rippling’s products. You will consult with clients to understand objectives and leverage deep product knowledge to help them realize full potential.

You will partner with Sales, CX, Product, and Engineering to ensure successful deployments, provide guidance, and advocate for product enhancements aligned with customer needs.