Remote Partner Success Manager – SaaS Growth & Retention

Concept3D; Denver, Minneapolis (CO, MN); Hybrid; USD 80,000 - 93,000; Full time

Benefits offered by this job

Bonuses & commissions

Equity in Concept3D

Hybrid in Denver/Minneapolis

Job summary

Concept3D in Denver and Minneapolis, with nationwide remote options, seeks a Partner Success Manager to maintain account relationships post-launch across diverse client verticals. You will collaborate with multiple departments and become the face of the company for customers.

You will identify opportunities for new product sales, drive renewals, and help clients maximize value from the platform, while supporting monthly and quarterly sales goals and ensuring high customer satisfaction.

Qualifications

• 2+ years in higher education customer success
• 3+ years in a client-facing SaaS role
• Proven track record of meeting or exceeding quotas
• Bachelor’s degree or equivalent

Responsibilities

• Identify growth opportunities within existing accounts and engage champions and decision-makers
• Secure meetings through outbound outreach and build confidence in partner outreach
• Maintain 100%+ net revenue retention with accounts and drive expansion
• Proactively manage relationships, anticipate risks, and guide partners to success milestones
• Clearly communicate platform impact and conduct online presentations
• Log all activity in Vitally and keep systems up to date
• Surface new product opportunities by listening to partner needs and trends
• Address pain points with clarity and demonstrate value of solutions
• Be accountable to metrics and drive ongoing improvements

Skills

Higher education CS

SaaS client-facing

Quota attainment

Google Suite

Salesforce CRM

Outreach: phone/email/LinkedIn

Communication

Detail-oriented

Team player

Education

Bachelor’s degree or equivalent

Tools

Vitally CRM

Salesforce CRM

Job description

Concept3D in Denver and Minneapolis, with nationwide remote options, seeks a Partner Success Manager to maintain account relationships post-launch across diverse client verticals. You will collaborate with multiple departments and become the face of the company for customers.

You will identify opportunities for new product sales, drive renewals, and help clients maximize value from the platform, while supporting monthly and quarterly sales goals and ensuring high customer satisfaction.