Partner Success & Growth Manager for Campus Maps

EmAGI; United States; Remote; USD 80,000 - 93,000; Full time

Job summary

Concept3D seeks a Partner Success Manager to oversee live campus map and virtual tour client accounts in the US. You will respond to client requests with clear steps, guide product usage, and coordinate with internal teams to ensure satisfaction and renewals.

You will also identify upsell opportunities, share product insights, and help clients maximize value from maps, tours, and event pages. This role focuses on maintaining strong client relationships and driving renewal terms.

Qualifications

• Experience managing live client accounts.
• Ability to handle day-to-day client requests and guide product usage.
• Collaborate with internal teams to fulfill client needs.

Responsibilities

• Handle day-to-day requests from live clients.
• Guide clients on how to use the platform effectively.
• Collaborate with other teams to fulfill client needs.
• Identify opportunities to sell additional products to existing clients.

Skills

Client relationship management

Cross-functional collaboration

Upsell identification

Tools

CRM systems

Job description

Concept3D seeks a Partner Success Manager to oversee live campus map and virtual tour client accounts in the US. You will respond to client requests with clear steps, guide product usage, and coordinate with internal teams to ensure satisfaction and renewals.

You will also identify upsell opportunities, share product insights, and help clients maximize value from maps, tours, and event pages. This role focuses on maintaining strong client relationships and driving renewal terms.