Partner Success Leader — Education Programs

Pearson; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Pearson is seeking a Manager, Partner Success in the Washington, DC area to lead a team delivering assessment programs for state, district, and school partners. You will oversee engagement, readiness, training, adoption, issue resolution, and relationship management to ensure successful program delivery and customer satisfaction.

You will drive cross‑functional collaboration with Program Delivery, Product, Technology, and Customer Support, coach staff to become trusted advisors, and manage

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
• Demonstrated success leading and developing high-performing teams, including coaching and talent development.
• Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
• Strong program and project management skills, including schedules, risks, budgets, and cross-functional initiatives.
• Ability to influence and collaborate across Product, Technology, Operations, Measurement, Content, and Customer Support.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning activities.
• Serve as an escalation point for complex customer concerns, risks, and delivery issues.
• Coordinate cross-functional teams to ensure successful delivery of program commitments.
• Monitor program schedules, risks, issues, budgets, and key milestones.
• Lead forecasting, planning, and business reviews related to assigned programs.
• Manage program financials to meet revenue/margin plan and explain trends.
• Provide ongoing mentoring and career development support.

Skills

Team leadership

Program management

Customer relationship

Cross-functional collaboration

Budget management

Communication

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking a Manager, Partner Success in the Washington, DC area to lead a team delivering assessment programs for state, district, and school partners. You will oversee engagement, readiness, training, adoption, issue resolution, and relationship management to ensure successful program delivery and customer satisfaction.

You will drive cross‑functional collaboration with Program Delivery, Product, Technology, and Customer Support, coach staff to become trusted advisors, and manage