Partner Success Leader - Education Programs

Pearson; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Sales incentive plan

Job summary

Pearson in Columbus, OH is seeking a Manager, Partner Success to lead a team delivering education assessment programs to state, district, and school partners. You will oversee readiness planning, training, adoption, issue resolution, and relationship management to ensure success and customer satisfaction.

The role requires strong program management, leadership, and cross-functional collaboration, with travel up to 25% and accountability for performance and cost control across multiple programs.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, client services, or assessment delivery.
• Proven success leading and developing high-performing teams with coaching and talent development.
• Experience managing complex customer relationships and escalation points for delivery or satisfaction issues.
• Strong program and project management skills including schedules, risks, budgets, and cross-functional work.
• Ability to influence and collaborate across Product, Technology, Operations, Measurement, Content, and Customer Support.
• Excellent communication, facilitation, negotiation, and presentation skills.
• Identify customer needs, solve problems, and drive continuous improvement.
• Experience forecasting, budgeting, contract value tracking, or margin responsibility.
• Willingness to travel up to 25%

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning activities.
• Serve as an escalation point for complex customer concerns, risks, and delivery issues.
• Coordinate cross-functional teams to ensure successful delivery of program commitments.
• Monitor program schedules, risks, budgets, and key milestones.
• Lead forecasting, planning, and business reviews for assigned programs.
• Manage program financials to meet revenue/margin plan and explain variances.
• Provide ongoing mentoring and career development support to team members.
• Foster accountability, collaboration, and continuous improvement across programs.

Skills

People leadership

Program management

Customer relationship management

Stakeholder management

Budget management

Communication

Education

Bachelor's degree or equivalent

Job description

Pearson in Columbus, OH is seeking a Manager, Partner Success to lead a team delivering education assessment programs to state, district, and school partners. You will oversee readiness planning, training, adoption, issue resolution, and relationship management to ensure success and customer satisfaction.

The role requires strong program management, leadership, and cross-functional collaboration, with travel up to 25% and accountability for performance and cost control across multiple programs.