Partner Success Leader, Education Programs

Pearson; Dover (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

Pearson is seeking a Manager, Partner Success to lead a team delivering partner engagement, readiness planning, training, adoption, and issue resolution across state, district, and school partners. You will drive customer readiness, program execution, and ongoing relationship management to ensure positive outcomes and Pearson value realization.

Ideal candidates bring strong program management, leadership, and communication skills, with a track record of improving customer outcomes in education

Qualifications

• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning activities.
• Serve as an escalation point for complex customer concerns, risks, and delivery issues.
• Partner with customers to identify opportunities for continuous improvement and long‑term success.
• Monitor customer satisfaction and implement strategies to improve the overall customer experience.
• Oversee one or more assessment programs or strategic customer relationships.
• Coordinate cross‑functional teams to ensure successful delivery of program commitments.
• Monitor program schedules, risks, issues, budgets, and key milestones.
• Ensure compliance with contractual requirements and delivery expectations.
• Lead forecasting, planning, and business reviews related to assigned programs.
• Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan.
• Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality
• Lead, coach, and develop a team of Partner Success professionals.
• Establish clear goals, priorities, and performance expectations.
• Provide ongoing mentoring and career development support.
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
• Build team capability and promote sharing of best practices across programs and customers.

Skills

Leadership

Program management

Customer relationships

Communication

Forecasting

Budget management

Risk management

Cross-functional collaboration

Problem solving

Negotiation

Presentation

Talent development

Coaching

Education

Bachelor's degree

Equivalent combination of education and experience

Job description

Pearson is seeking a Manager, Partner Success to lead a team delivering partner engagement, readiness planning, training, adoption, and issue resolution across state, district, and school partners. You will drive customer readiness, program execution, and ongoing relationship management to ensure positive outcomes and Pearson value realization.

Ideal candidates bring strong program management, leadership, and communication skills, with a track record of improving customer outcomes in education