Partner Success Leader — Education Programs

Pearson; Columbia (SC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Sales incentive plan

Job summary

Pearson is seeking a Manager, Partner Success to lead a team supporting state, district and school partners throughout the assessment lifecycle, ensuring successful delivery of programs and services. You will oversee partner engagement, readiness planning, training, adoption, issue resolution and ongoing relationship management.

Collaborate with Program Delivery, Product and Operations to turn priorities into action, coach staff to become trusted advisors, manage program finances, risks, and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs or related functions.
• Proven ability to lead and develop high-performing teams.
• Experience managing complex customer relationships and escalation points.
• Strong program/project management skills across schedules, risks, budgets, and cross-functional initiatives.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead readiness, implementation, training, and adoption planning activities.
• Serve as escalation point for complex customer concerns, risks, and delivery issues.
• Forecasting, planning, and business reviews for assigned programs.
• Manage program financials to meet revenue/margin plans and control costs.

Skills

Team leadership

Program management

Customer relationship management

Cross-functional collaboration

Communication

Budget & forecasting

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking a Manager, Partner Success to lead a team supporting state, district and school partners throughout the assessment lifecycle, ensuring successful delivery of programs and services. You will oversee partner engagement, readiness planning, training, adoption, issue resolution and ongoing relationship management.

Collaborate with Program Delivery, Product and Operations to turn priorities into action, coach staff to become trusted advisors, manage program finances, risks, and