Partner Success Leader, Education Programs

Pearson; Springfield (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Pearson is seeking a Manager, Partner Success to lead a team supporting state, district, and school partners through the assessment lifecycle. The role drives readiness, training, adoption, issue resolution, and ongoing relationship management to ensure customer success and program delivery.

You will partnering with Product, Technology, Operations, Measurement, and Customer Support teams to translate priorities into plans, coach staff, and serve as a key escalation point for partner concerns.

Qualifications

• 5+ years leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
• Proven ability to lead and develop high-performing teams, including coaching and talent development.
• Experience managing complex customer relationships and acting as an escalation point for operational or satisfaction issues.
• Strong program and project management skills across schedules, risks, budgets, and cross‑functional initiatives.
• Ability to influence and collaborate across Product, Technology, Operations, Measurement, Content, and Customer Support.
• Excellent communication, facilitation, negotiation, and presentation skills with customers and executives.
• Proven ability to identify customer needs, solve problems, and drive continuous improvement.
• Experience forecasting, budgeting, contract value tracking, resource planning, or margin accountability.
• Travel up to 25% may be required.

Responsibilities

• Build and maintain relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning.
• Serve as escalation point for complex customer concerns, risks, and delivery issues.
• Identify opportunities for continuous improvement and long-term success.
• Monitor customer satisfaction and implement improvement strategies.
• Oversee one or more assessment programs or strategic relationships.
• Coordinate cross-functional teams to deliver program commitments.
• Monitor schedules, risks, issues, budgets, and milestones.
• Ensure compliance with contractual requirements and delivery expectations.
• Lead forecasting, planning, and business reviews for assigned programs.
• Manage program financials to meet revenue and margin targets.
• Report on financial status and forecast budgets; control costs while maintaining quality.
• Lead, train, and develop Partner Success teams.
• Set clear goals, priorities, and performance expectations.
• Mentor and develop staff and foster accountability and collaboration.
• Promote sharing of best practices across programs.

Skills

Leadership

Program management

Stakeholder management

Cross‑functional collaboration

Communication

Problem solving

Financial management

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking a Manager, Partner Success to lead a team supporting state, district, and school partners through the assessment lifecycle. The role drives readiness, training, adoption, issue resolution, and ongoing relationship management to ensure customer success and program delivery.

You will partnering with Product, Technology, Operations, Measurement, and Customer Support teams to translate priorities into plans, coach staff, and serve as a key escalation point for partner concerns.