Partner Success Manager: Lead Impactful Education Programs

Pearson; Harrisburg (Dauphin County); On-site; USD 90,000 - 120,000; Full time

Job summary

Pearson is seeking a Manager, Partner Success to lead a team serving state, district, and school partners through the assessment lifecycle. You will drive readiness, training, adoption, and issue resolution while ensuring successful delivery and customer satisfaction.

The role requires strong program management, customer relationship, and people leadership skills, with a focus on continuous improvement and exceptional educational outcomes for partners. Up to 25% travel may be required.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
• Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
• Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
• Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning activities.
• Serve as an escalation point for complex customer concerns, risks, and delivery issues.
• Partner with customers to identify opportunities for continuous improvement and long‑term success.
• Monitor customer satisfaction and implement strategies to improve the overall customer experience.
• Oversee one or more assessment programs or strategic customer relationships.
• Coordinate cross‑functional teams to ensure successful delivery of program commitments.
• Monitor program schedules, risks, issues, budgets, and key milestones.
• Ensure compliance with contractual requirements and delivery expectations.
• Lead forecasting, planning, and business reviews related to assigned programs.

Skills

Program leadership

Customer relationships

People leadership

Cross‑functional collaboration

Project management

Communication

Financial management

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking a Manager, Partner Success to lead a team serving state, district, and school partners through the assessment lifecycle. You will drive readiness, training, adoption, and issue resolution while ensuring successful delivery and customer satisfaction.

The role requires strong program management, customer relationship, and people leadership skills, with a focus on continuous improvement and exceptional educational outcomes for partners. Up to 25% travel may be required.