Partner Success Lead: Growth & Adoption

Swooped; United States; On-site; USD 111,000 - 143,000; Full time

Job summary

Thumbtack is hiring a Customer Success Manager to be the primary post-sale contact for high-value pros. You will drive product adoption, align with pro goals, and coordinate across Sales, Product, Support and Trust & Safety to maximize value.

You’ll manage a portfolio, use data to inform actions and leverage platform features to help pros grow. A strong customer-centric mindset and SFDC experience are essential for success in this role.

Qualifications

• Bachelor’s degree and 3+ yrs proactive, customer-facing/Success management experience preferred OR 5+ years of relevant customer-facing/Success management experience required.
• Experience managing a portfolio of accounts and meeting revenue targets.
• Proven ability to build strong customer relationships and deliver customer-centric solutions.
• SFDC experience is required.
• Experience with data analysis and communicating insights.
• Ability to create basic reports in Google Sheets and basic presentations in Google Slides.

Responsibilities

• Understand pros’ goals and challenges and help extract full value from Thumbtack.
• Prioritize outreach to mitigate churn and drive revenue growth.
• Build and execute account and action plans.
• Introduce new product features and drive adoption.
• Propose expansion opportunities to meet growth targets.
• Maintain up-to-date knowledge of Thumbtack platform benefits for your portfolio.

Skills

Account management

Data analysis

Customer relationships

Communication

Education

Bachelor’s degree

3+ years customer-facing/Success management

Tools

SFDC

Google Sheets

Google Slides

Job description

Thumbtack is hiring a Customer Success Manager to be the primary post-sale contact for high-value pros. You will drive product adoption, align with pro goals, and coordinate across Sales, Product, Support and Trust & Safety to maximize value.

You’ll manage a portfolio, use data to inform actions and leverage platform features to help pros grow. A strong customer-centric mindset and SFDC experience are essential for success in this role.