Partner Success Lead - AI Benefits Platform

Avante Health, Inc.; New York (NY); Remote; USD 130,000 - 150,000; Full time

Benefits offered by this job

Equity

Health coverage

Unlimited PTO

401(k)

Commuter benefit

Job summary

Avante Health, Inc. is seeking a Partner Success Manager to own a portfolio of partner-led end-client accounts, focused on SMB and mid-market. You will drive the Partner Customer Journey from onboarding to renewal and collaborate with brokers, resellers, and channel partners to maximize outcomes.

You will co-create customer success plans with partners, lead renewals, train partner teams on product updates, and build a shared health view to monitor adoption and risk.

Qualifications

• 4-6 years in customer success, account or partner management in B2B SaaS.
• Experience managing accounts through an intermediary (broker, reseller, channel).
• Comfort with high-volume, lower-touch SMB/mid-market books and repeatable processes.
• Consultative, outcomes-focused approach anchored in partner/end-client impact.
• Experience shaping a partner/customer journey from scratch.
• Genuine enthusiasm for applying AI to enhance workflows.

Responsibilities

• Own a partner-led portfolio; manage onboarding, health, renewal, and growth end to end.
• Shape and own the Partner Customer Journey Map across onboarding to renewal.
• Co-create success plans with partners and support renewals to avoid gaps.
• Keep partners fluent on product; train partner teams on features and changes.
• Drive utilization by helping partners show value and adoption to end clients.
• Build a shared health and risk view; enable partners to monitor early.

Skills

Partner management

Account management

B2B SaaS

Channel/partner channel

Strategic relationship building

Communication

Job description

Avante Health, Inc. is seeking a Partner Success Manager to own a portfolio of partner-led end-client accounts, focused on SMB and mid-market. You will drive the Partner Customer Journey from onboarding to renewal and collaborate with brokers, resellers, and channel partners to maximize outcomes.

You will co-create customer success plans with partners, lead renewals, train partner teams on product updates, and build a shared health view to monitor adoption and risk.