Senior Enterprise Customer Success Manager — Remote

Availity; Jacksonville (FL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Availity is seeking a Customer Success Manager (Remote) to serve as the primary point of contact for large health plan accounts. You will guide client relationships through the full lifecycle, partnering with Engineering, Product, and Technical Account Management to ensure value delivery and issue resolution.

The role emphasizes proactive risk management, revenue protection, and expanding account value through strong partnerships.

Qualifications

• Experience managing enterprise or complex customer accounts.
• Strong relationship-building skills with executive stakeholders.
• Ability to navigate ambiguity and drive outcomes through influence.
• Comfort handling escalations across multiple internal teams.

Responsibilities

• Own and manage assigned health plan accounts as primary CS contact.
• Coordinate cross-functional teams to shepherd issues to resolution.
• Drive customer satisfaction, retention, and long-term success.
• Identify risks and opportunities to expand value and protect revenue.

Skills

Enterprise account management

Healthcare industry experience

Relationship building

Executive stakeholder management

Escalation management

Cross-functional collaboration

Communication skills

Job description

Availity is seeking a Customer Success Manager (Remote) to serve as the primary point of contact for large health plan accounts. You will guide client relationships through the full lifecycle, partnering with Engineering, Product, and Technical Account Management to ensure value delivery and issue resolution.

The role emphasizes proactive risk management, revenue protection, and expanding account value through strong partnerships.