Partner Success Engineer

AutoStore System Inc.; Salem (NH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA with company contribution

Paid time off & holidays

401(k) with match

Job summary

AutoStore is seeking a Technical Account Manager to manage partner relationships and ensure successful adoption of AutoStore solutions. You will engage with partners in technical and business discussions, document resolutions, and travel for on-site support as needed.

Expect collaboration with Sales, R&D, and other teams to ensure service readiness, plus involvement in Academy training and yearly reviews with partners.

Qualifications

• 3+ years in hands-on mechanical/electrical role.
• 1+ years in customer-facing technical role.
• Strong communication with diverse audiences.
• Customer- and partner-centric approach.
• Analytical mindset and attention to detail.
• Willingness to travel to AutoStore or partner sites.
• Bachelor degree in Mechanical/Electrical/Mechatronics.

Responsibilities

• Communicate with assigned partner organizations to build relationships and ensure success with AutoStore products.
• Conduct case reviews and communicate status with internal and external partners.
• Participate in technical and business meetings with customers/partners and be a problem solver.
• Create documentation to speed future issue resolution.
• Become an expert on AutoStore’s technology to drive value for partners and customers.
• Run regular meetings, monitor system performance, and inform about issues and solutions.
• Travel on-site to assist partners with high-level technical issues.
• Establish trusted relationships with key stakeholders.
• Collaborate with Sales, R&D and other departments to ensure service readiness.
• Deliver training per The AutoStore Academy.
• Review partners and maintenance to ensure high product utilization and low incidents.
• Conduct yearly service reviews with partner progress reports.

Skills

Communication skills

Customer focus

Analytical mindset

Willing to travel

Education

Bachelors in ME/EE/Mechatronics

Job description

AutoStore is seeking a Technical Account Manager to manage partner relationships and ensure successful adoption of AutoStore solutions. You will engage with partners in technical and business discussions, document resolutions, and travel for on-site support as needed.

Expect collaboration with Sales, R&D, and other teams to ensure service readiness, plus involvement in Academy training and yearly reviews with partners.