Strategic Customer Success Manager: Drive Outcomes

AutoStore System, Inc; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account (HSA)

Paid Time Off

401(k) with company match

Educational assistance

Job summary

AutoStore is seeking a Customer Success Manager to build and sustain strong relationships with key customers, ensuring their success with AutoStore solutions and maximizing system value through proactive engagement.

You will coordinate with customers and partners, deliver proactive support, drive adoption, and perform semi-annual strategic reviews to align KPIs with business goals. Travel to customer sites as needed.

Qualifications

• Proven experience in customer success or account management.
• Growth mindset with ability to influence and build relations at all levels.
• Strong interpersonal and written/verbal communication skills.
• Proven ability to troubleshoot and solve problems in a team environment.

Responsibilities

• Act as a key point of contact for customer operations and coordinate with partners and internal SMEs.
• Ensure successful implementations, onboarding, and adoption of AutoStore solutions.
• Monitor project progress and provide regular updates to stakeholders.

Skills

Relationship building

Customer success

Communication (verbal)

Problem solving

Time management

Data-driven decisions

Job description

AutoStore is seeking a Customer Success Manager to build and sustain strong relationships with key customers, ensuring their success with AutoStore solutions and maximizing system value through proactive engagement.

You will coordinate with customers and partners, deliver proactive support, drive adoption, and perform semi-annual strategic reviews to align KPIs with business goals. Travel to customer sites as needed.