Technical Account Manager: Partner Success & Solutions

AutoStore™; Salem (NH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

HSA with company contribution

Paid time off & holidays

Job summary

AutoStore is seeking a Technical Account Manager to join its Technical Account Management team. You will ensure successful implementation, adoption, and ongoing satisfaction of our customers through AutoStore’s partner network, requiring a highly technical background and strong partner relationships.

You will travel to partner or customer sites as needed, lead reviews, participate in both technical and business discussions, and create documentation to speed issue resolution while becoming an

Qualifications

• 3+ years in a hands-on mechanical/electrical role.
• 1+ years in a customer facing technical role.
• Strong communication skills for technical and business conversations.
• Customer and partner centric approach.

Responsibilities

• Communicate with partner organizations to build relationships and ensure success with AutoStore products.
• Conduct case reviews and communicate status with internal and external partners.
• Participate in technically focused and business meetings with customers/partners.
• Create documentation to speed future resolution of issues.

Skills

Customer facing communication

Analytical thinking

Travel readiness

Team collaboration

Education

Bachelor's in Mechanical Engineering, Electrical Engineering, or Mechatronics

Job description

AutoStore is seeking a Technical Account Manager to join its Technical Account Management team. You will ensure successful implementation, adoption, and ongoing satisfaction of our customers through AutoStore’s partner network, requiring a highly technical background and strong partner relationships.

You will travel to partner or customer sites as needed, lead reviews, participate in both technical and business discussions, and create documentation to speed issue resolution while becoming an