Partner Success Analyst

Radius; Atlanta (GA); On-site; USD 54,000 - 66,000; Full time

Job summary

Radius is seeking a Partner Success Specialist to support onboarding and enablement initiatives for key partner programs. You will coordinate with Sales, Support, Product and Operations to ensure a seamless partner experience and accurate CRM records.

The role focuses on tracking actions, resolving issues, and driving adoption across Radius solutions. Ideal candidates have 2+ years in customer support or customer success, strong organizational skills, CRM experience, and a proactive,

Qualifications

• 2+ years' experience in customer support, customer success, or related roles.
• Strong organisational and communication skills.
• Experience using CRM systems and reporting tools.
• Ability to manage multiple priorities and stakeholders.
• Proactive, customer-focused mindset.

Responsibilities

• Support day-to-day activities across key partner accounts.
• Track actions, escalations and customer issues through to resolution.
• Coordinate with Sales, Support, Product and Operations teams.
• Maintain CRM records and partner account information.
• Support partner onboarding, training and enablement activities.
• Prepare reports and updates on partner performance and engagement.

Skills

Customer support experience

Organisational skills

CRM experience

Stakeholder management

Customer-focused mindset

Tools

CRM systems

Reporting tools

Job description

Company Description

At Radius, we're helping businesses navigate the future through innovative mobility, connectivity and technology solutions. As we continue to grow across North America, we're looking for a Partner Success Specialist to support the successful delivery of key partner programs.

Job Description

In this role, you'll work closely with partners and internal teams to coordinate activities, resolve issues, support onboarding and enablement initiatives, and ensure an outstanding partner experience. You'll play a key role in keeping partner accounts organised, tracking actions and helping drive adoption across our solutions.

What you'll be doing

• Support day-to-day activities across key partner accounts
• Track actions, escalations and customer issues through to resolution
• Coordinate with Sales, Support, Product and Operations teams
• Maintain CRM records and partner account information
• Support partner onboarding, training and enablement activities
• Prepare reports and updates on partner performance and engagement

Qualifications

What we\'re looking for

• 2+ years\' experience in customer support, customer success, account coordination, sales support or operations
• Strong organisational and communication skills
• Experience using CRM systems and reporting tools
• Ability to manage multiple priorities and stakeholders
• A proactive, customer-focused mindset

Additional Information

Why Radius?

Join a growing global technology business where you\'ll gain exposure to strategic partnerships, develop valuable commercial and customer success skills, and build a rewarding career with a company that\'s shaping a more connected and sustainable future.

Salary up to $60,000 USD

Radius is an equal opportunities employer. Radius is committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.