Partner Success Analyst

Radius Limited; Atlanta (GA); On-site; USD 54,000 - 66,000; Full time

Job summary

Radius Limited is seeking a proactive partner operations specialist to work with partners and internal teams to coordinate activities, resolve issues, and support onboarding and enablement initiatives. You will help drive adoption across Radius solutions and keep partner accounts organized.

You will track actions, escalations and customer issues through to resolution, maintain CRM records, and prepare regular updates on partner performance and engagement. Salary up to $60,000 USD.

Qualifications

• 2+ years' experience in customer support, customer success, account coordination, sales support or operations.
• Strong organisational and communication skills.
• Experience using CRM systems and reporting tools.
• Ability to manage multiple priorities and stakeholders.
• A proactive, customer-focused mindset.

Responsibilities

• Support day-to-day activities across key partner accounts
• Track actions, escalations and customer issues through to resolution
• Coordinate with Sales, Support, Product and Operations teams
• Maintain CRM records and partner account information
• Support partner onboarding, training and enablement activities
• Prepare reports and updates on partner performance and engagement

Skills

Customer support

CRM experience

Stakeholder management

Communication skills

Multi-tasking

Customer-focused mindset

Tools

CRM software

Reporting tools

Job description

Job Description

In this role, you'll work closely with partners and internal teams to coordinate activities, resolve issues, support onboarding and enablement initiatives, and ensure an outstanding partner experience. You'll play a key role in keeping partner accounts organised, tracking actions and helping drive adoption across our solutions.

What you'll be doing

• Support day-to-day activities across key partner accounts
• Track actions, escalations and customer issues through to resolution
• Coordinate with Sales, Support, Product and Operations teams
• Maintain CRM records and partner account information
• Support partner onboarding, training and enablement activities
• Prepare reports and updates on partner performance and engagement

Qualifications

• 2+ years' experience in customer support, customer success, account coordination, sales support or operations
• Strong organisational and communication skills
• Experience using CRM systems and reporting tools
• Ability to manage multiple priorities and stakeholders
• A proactive, customer-focused mindset

Additional Information

Why Radius?

Join a growing global technology business where you'll gain exposure to strategic partnerships, develop valuable commercial and customer success skills, and build a rewarding career with a company that’s shaping a more connected and sustainable future.

Salary up to $60,000 USD

Still Curious?

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.