Partner Referral Lead | Network Growth & Operations

Lowe Law Group.; Ogden (UT); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off (PTO)

Job summary

Lowe Law Group is seeking a seasoned Partner Referral Manager to lead our Referred-Out Partner Relations team in Ogden. You will oversee operations, coach a dedicated team, and ensure cases are placed with trusted partner firms while delivering exceptional client and partner experiences.

You will build relationships with referral law firms, monitor performance, and collaborate with the Executive Director to scale the network and improve efficiency across Legal, Intake, Operations, and Accounting.

Qualifications

• 3–5 years of leadership experience in relationship management, legal operations, business development, or similar.
• Experience supervising or mentoring employees.
• Experience managing external business relationships or strategic accounts.
• Personal injury, legal services, or referral-based business experience strongly preferred.
• Bachelor's degree or equivalent professional experience preferred.

Responsibilities

• Leading, coaching, and developing the Partner Referral Consultant and Partner Referral Specialists.
• Managing the day-to-day operations of the Referred-Out department and ensuring work is completed accurately and efficiently.
• Serving as the primary escalation point for complex partner, client, and referral issues.
• Building and maintaining strong relationships with referral partner law firms.
• Monitoring partner performance, referral activity, and workflow to ensure timely, high-quality service.
• Collaborating with the Executive Director to identify opportunities to strengthen and expand the firm's referral network.
• Evaluating partner relationships and recommending improvements to partner quality, responsiveness, and overall network performance.
• Working closely with Legal Team, Intake, Operations, and Accounting to ensure seamless coordination of referred-out matters.
• Identifying operational improvements that increase efficiency, accountability, and scalability.
• Maintaining accurate reporting and helping ensure department goals and performance expectations are achieved.

Skills

Leadership

Relationship-building

Communication

Credibility with partners

Organizational skills

Problem-solving

Collaborative leadership

Multitasking

Education

Bachelor's degree or equivalent

Job description

Lowe Law Group is seeking a seasoned Partner Referral Manager to lead our Referred-Out Partner Relations team in Ogden. You will oversee operations, coach a dedicated team, and ensure cases are placed with trusted partner firms while delivering exceptional client and partner experiences.

You will build relationships with referral law firms, monitor performance, and collaborate with the Executive Director to scale the network and improve efficiency across Legal, Intake, Operations, and Accounting.