Partner Referral Manager

Lowe Law Group.; Ogden (UT); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off (PTO)

Job summary

Lowe Law Group is seeking a seasoned Partner Referral Manager to lead our Referred-Out Partner Relations team in Ogden. You will oversee operations, coach a dedicated team, and ensure cases are placed with trusted partner firms while delivering exceptional client and partner experiences.

You will build relationships with referral law firms, monitor performance, and collaborate with the Executive Director to scale the network and improve efficiency across Legal, Intake, Operations, and Accounting.

Qualifications

• 3–5 years of leadership experience in relationship management, legal operations, business development, or similar.
• Experience supervising or mentoring employees.
• Experience managing external business relationships or strategic accounts.
• Personal injury, legal services, or referral-based business experience strongly preferred.
• Bachelor's degree or equivalent professional experience preferred.

Responsibilities

• Leading, coaching, and developing the Partner Referral Consultant and Partner Referral Specialists.
• Managing the day-to-day operations of the Referred-Out department and ensuring work is completed accurately and efficiently.
• Serving as the primary escalation point for complex partner, client, and referral issues.
• Building and maintaining strong relationships with referral partner law firms.
• Monitoring partner performance, referral activity, and workflow to ensure timely, high-quality service.
• Collaborating with the Executive Director to identify opportunities to strengthen and expand the firm's referral network.
• Evaluating partner relationships and recommending improvements to partner quality, responsiveness, and overall network performance.
• Working closely with Legal Team, Intake, Operations, and Accounting to ensure seamless coordination of referred-out matters.
• Identifying operational improvements that increase efficiency, accountability, and scalability.
• Maintaining accurate reporting and helping ensure department goals and performance expectations are achieved.

Skills

Leadership

Relationship-building

Communication

Credibility with partners

Organizational skills

Problem-solving

Collaborative leadership

Multitasking

Education

Bachelor's degree or equivalent

Job description

Location: Ogden, Utah
Department: Partner Relations
Reports To: Executive Director
Employment Type: Full-Time / Exempt
Compensation Range: $80,000–$105,000 annually (DOE)

About the Role

Lowe Law Group is seeking an experienced and relationship-focused Partner Referral Manager to lead our Referred-Out Partner Relations team.

This role oversees the day-to-day operations of the firm's outbound referral function, ensuring cases are strategically placed with trusted partner law firms while delivering an exceptional experience for both clients and referral partners. The Partner Referral Manager leads a team of referral professionals, supports the continued development of our national referral network, and works closely with the Executive Director to improve operational efficiency, partner performance, and overall referral outcomes.

This is an ideal opportunity for someone who enjoys leading people, building professional relationships, improving processes, and creating scalable systems that support long-term growth.

What You'll Own

As the Partner Referral Manager, you'll oversee the firm's Referred-Out function and provide leadership to the Partner Referral team. Key responsibilities include:

• Leading, coaching, and developing the Partner Referral Consultant and Partner Referral Specialists
• Managing the day-to-day operations of the Referred-Out department and ensuring work is completed accurately and efficiently
• Serving as the primary escalation point for complex partner, client, and referral issues
• Building and maintaining strong relationships with referral partner law firms
• Monitoring partner performance, referral activity, and workflow to ensure timely, high-quality service
• Collaborating with the Executive Director to identify opportunities to strengthen and expand the firm's referral network
• Evaluating partner relationships and recommending improvements to partner quality, responsiveness, and overall network performance
• Working closely with Legal Team, Intake, Operations, and Accounting to ensure seamless coordination of referred-out matters
• Identifying operational improvements that increase efficiency, accountability, and scalability
• Maintaining accurate reporting and helping ensure department goals and performance expectations are achieved

What We're Looking For

This role is best suited for someone who brings:

• Proven leadership and team development experience
• Exceptional relationship-building and interpersonal skills
• Strong verbal and written communication abilities
• The ability to build credibility with attorneys, law firms, and other professional partners
• Excellent organizational skills and attention to detail
• Sound judgment, initiative, and problem-solving abilities
• A collaborative leadership style focused on accountability and continuous improvement
• The ability to manage multiple priorities in a fast-paced environment

Education & Experience

• 3–5 years of leadership experience in relationship management, legal operations, business development, account management, or a similar professional services environment
• Experience supervising or mentoring employees
• Experience managing external business relationships or strategic accounts
• Personal injury, legal services, or referral-based business experience strongly preferred
• Bachelor's degree or equivalent professional experience preferred

What Success Looks Like

• The Referred-Out team operates with consistency, accountability, and professionalism
• Partner law firms receive exceptional communication and support
• Referred-out cases are handled accurately, efficiently, and with strong follow-through
• Referral workflows are organized, scalable, and continuously improving
• Strong collaboration exists across Partner Relations, Legal Team, Intake, Operations, and Accounting
• Partner performance is actively monitored, and opportunities to improve the referral network are consistently identified

Physical & Work Requirements

• Primarily office-based position with frequent computer, phone, and virtual meeting use
• Ability to sit or stand for extended periods
• Occasional travel for partner meetings, conferences, or networking events may be required
• Competitive salary ($80,000–$105,000 DOE)
• Performance-based growth opportunities
• Health insurance
• 401(k) with company match
• Paid time off (PTO)

Why Lowe Law Group?

Lowe Law Group is one of the fastest-growing personal injury law firms in the West. Our Partner Relations team plays a critical role in connecting clients with trusted legal partners while helping expand one of the industry's strongest referral networks.

As the Partner Referral Manager, you'll lead an experienced team, strengthen meaningful partnerships, and help shape the continued growth and success of our Referred-Out function. If you're energized by leadership, relationship management, and operational excellence, we'd love to hear from you.