Partner Programs Lead, Service Delivery (Central/East)

Drata; United States; Remote; USD 125,000 - 191,000; Full time

Benefits offered by this job

Stock equity

Health premiums (employer-paid)

401(k) plan

Life & disability insurance

Fertility benefits

Professional development stipends

Flexible vacation

Job summary

Drata is seeking a Partner Program Manager to own the service delivery side of our partner ecosystem, collaborating with consultancies, MSPs, and vCISO firms. You’ll ensure delivery quality and enablement content across internal teams to drive consistent outcomes.

You will operate within the Professional Services function of Customer Success, partnering with Sales and PS to create a cohesive partner experience. This role supports Central or Eastern time zones.

Qualifications

• 5+ years in partner programs at a B2B SaaS company or equivalent.
• Experience designing or operating partner enablement, certification, or accreditation programs at scale.
• Strong program management skills; able to run multiple concurrent workstreams and partner cohorts.
• Excellent written and verbal communication; able to present to leadership and senior stakeholders.

Responsibilities

• Own day-to-day relationships with service delivery partners (consultancies, MSPs, vCISO firms).
• Run partner business reviews (QBRs/MBRs) with senior stakeholders.
• Support light partner recruitment and onboarding into the program.
• Coordinate with the Partner Certification team to ensure services-focused learning content.
• Own the broader services-side partner enablement experience: onboarding, training, workshops, feature rollouts.
• Define and monitor partner delivery quality metrics and drive remediation programs.
• Build feedback loops with PS and CS teams to surface issues early.
• Coordinate with Channel Sales to align sales-side and services-side partner experiences.

Skills

Partner programs

Channel alliances

Partner enablement

Program management

Cross-functional

Sales collaboration

Content design

Tools

Allbound

Impartner

PartnerStack

Salesforce

Job description

Drata is seeking a Partner Program Manager to own the service delivery side of our partner ecosystem, collaborating with consultancies, MSPs, and vCISO firms. You’ll ensure delivery quality and enablement content across internal teams to drive consistent outcomes.

You will operate within the Professional Services function of Customer Success, partnering with Sales and PS to create a cohesive partner experience. This role supports Central or Eastern time zones.