Partner Operations Specialist

Keter Environmental Services Llc; Town of Victor (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus plan

401(k) with company match

Medical & Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Accounts / Health-Sa

Paid Time Off (PTO) including birthday

7 Paid Holidays

Job summary

Waste Harmonics Keter is seeking a Partner Operations Specialist in Victor, NY to work with customers and vendors by phone and email to address inquiries and coordinate service changes. You will support the Customer Service teams, manage hauler relationships, lead contract management, and ensure compliance with SLAs and pricing terms.

This role offers a stable, team-oriented environment with growth opportunities.

Qualifications

• 1–3 years of experience in customer service, vendor management, or operations.
• Proficient in Microsoft Office; experience with ERP/CRM systems.
• Strong communication and problem-solving abilities.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Coordinate customer-facing service changes to minimize disruption.
• Provide day-to-day operational support to customers and vendors.
• Manage hauler/vendor relationships across the service lifecycle.
• Lead vendor sourcing, bids, renewals, and contract management.
• Ensure contract and pricing compliance; monitor payments.
• Oversee service performance: audits, scorecards, gaps reporting.
• Handle invoice processing, disputes, and cost recovery.
• Drive cost optimization initiatives and savings opportunities.
• Maintain contract and vendor records for compliance.

Skills

Customer service

Vendor management

Operations coordination

Communication

Problem solving

Education

High School diploma or equivalent

Tools

NetSuite

Salesforce

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

Who We're Looking For:

The Partner Operations Specialist interacts directly with customers and vendors via phone and email to address service-related inquiries, resolve issues, coordinate service changes, and provide day-to-day operational support. Working closely with Customer Service teams, this position helps ensure a seamless customer experience while maintaining strong vendor relationships and delivering timely, effective solutions. This position can be located in any office location: Victor, NY

What You'll Be Doing:

• Coordinate customer-facing service changes such as openings, closings, and transitions to minimize disruption and ensure continuity.
• Coordinate day-to-day service changes and provide operational support to customers and vendors through timely communication, issue resolution, and escalation management.
• Manage hauler/vendor relationships across the full service lifecycle, including onboarding, transitions, failures, and ongoing expectations management.
• Lead hauler sourcing, bid processes, renewals, and contract management, ensuring agreements remain current, competitive, and aligned with service needs.
• Ensure vendor compliance with contracts, SLAs, pricing agreements, and payment terms, including monitoring adherence and enforcing standards.
• Oversee service performance management through audits, scorecards, failure tracking, and reporting on service gaps and vendor accountability.
• Manage invoice processing, disputes, and cost recovery, ensuring pricing accuracy, resolving discrepancies, and supporting cash flow through collections.
• Drive operational and financial optimization initiatives, including rightsizing, savings opportunities, and service cost reduction strategies.
• Maintain accurate documentation of contracts, communications, and vendor records to support compliance and operational consistency.

What You'll Bring to the Table:

• High School degree or equivalent combination of education and work experience considered
• 1–3 years of experience in customer service, vendor management, operations, or a related field is required
• Experience with Microsoft Office Suite — Excel, Word, and Outlook required
• Experience with ERP or CRM systems (NetSuite, Salesforce a plus)

Preferred Skills:

• Experience with ERP or CRM systems (NetSuite, Salesforce a plus)
• Prior experience in waste management, facilities, or field services is preferred
• Experience managing vendor relationships, contracts, or service agreements preferred

What’s Good to Know:

• Position available in any WHK location
• Onsite and remote employees are elegible to apply
• Schedule Monday to Friday from 8:00am to 5:00pm
• Frequent interaction with internal and external customers
• Fast-paced environment requiring strong problem solving capabilities

What We Bring to the Table:

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company Paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
• 7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.