Commercial Platform Specialist

Resource Recycling, Inc.; Stamford (CT); Hybrid; USD 85,000 - 97,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus

401(k) with match

Medical & dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible spending or HSA

Job summary

Waste Harmonics Keter in Stamford, CT seeks a Commercial Platform Specialist to administer and optimize our CRM ecosystem, spanning Salesforce, Five9, Pardot, and other revenue tools.

You will partner with Sales, Marketing, and Customer Service to translate requirements into scalable technology, deliver platform improvements, and drive revenue growth.

Qualifications

• Proven experience administering Salesforce CRM, including user management, workflows, automation, reporting, and data management.
• Strong understanding of CRM concepts, customer lifecycle management, and commercial business processes.
• Experience working with customer engagement, marketing automation, or revenue intelligence platforms.
• Strong analytical and problem-solving skills with the ability to transform data into actionable business insights.
• Ability to manage multiple priorities while delivering results in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Experience documenting systems, processes, and operational procedures.
• Strong organizational skills and attention to detail.
• Ability to collaborate effectively across technical and business teams.
• Customer-focused mindset with a commitment to delivering exceptional internal user experiences.

Responsibilities

• Administer and support Salesforce CRM, ensuring system reliability, data integrity, and user adoption.
• Lead and support CRM migration initiatives, including customer data consolidation and legacy system retirement.
• Partner with Sales, Relationship Management, Marketing, and Customer Service teams to understand business requirements and translate them into platform enhancements.
• Develop and maintain the commercial technology roadmap, aligning platform capabilities with revenue growth and customer engagement objectives.
• Manage and support Five9 contact center operations and customer service voice workflows.
• Administer and support marketing automation and revenue intelligence platforms, including Pardot, Clay, Gong, ZoomInfo, and LinkedIn Sales Navigator.
• Surface actionable business insights from CRM, customer engagement, and conversation intelligence data to support commercial decision-making.
• Collaborate with Finance, Operations, and Enterprise Solutions teams on shared data initiatives and platform integrations.
• Manage relationships with commercial SaaS vendors, ensuring performance, contract compliance, and value realization.

Skills

CRM administration

Data analysis

Requirements gathering

Cross-functional collaboration

Stakeholder management

User enablement

Platform optimization

Vendor management

Process improvement

Communication

Tools

Salesforce CRM

Five9

Pardot

Clay

Gong

ZoomInfo

LinkedIn Sales Navigator

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Stamford, Stamford, CT, US

Salary Range: $85,000.00 To $97,000.00 Annually

Who We Are

We are Waste Harmonics Keter, your partner in handling complex waste operations.

Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

Who We're Looking For:

The Commercial Platform Specialist is responsible for the day-to-day administration, optimization, and support of Waste Harmonics Keter's commercial technology ecosystem

including Salesforce, Five9, Clay, Pardot, Gong, ZoomInfo, LinkedIn Sales Navigator, and other revenue-enablement tools.

This role serves as a critical bridge between Information Technology and our Commercial organization, partnering closely with Sales, Relationship Management, Customer Service, and Marketing teams to ensure commercial platforms effectively support customer engagement, revenue growth, and operational excellence.

The ideal candidate is a highly analytical and technically savvy professional who enjoys solving business challenges through technology, data, and process improvement. They possess strong CRM administration skills, a passion for user enablement, and the ability to translate commercial needs into scalable technology solutions.

What You'll Be Doing:

• Administer and support Salesforce CRM, ensuring system reliability, data integrity, and user adoption
• Lead and support CRM migration initiatives, including customer data consolidation and legacy system retirement
• Partner with Sales, Relationship Management, Marketing, and Customer Service teams to understand business requirements and translate them into platform enhancements
• Develop and maintain the commercial technology roadmap, aligning platform capabilities with revenue growth and customer engagement objectives
• Manage and support Five9 contact center operations and customer service voice workflows
• Administer and support marketing automation and revenue intelligence platforms, including Pardot, Clay, Gong, ZoomInfo, and LinkedIn Sales Navigator
• Surface actionable business insights from CRM, customer engagement, and conversation intelligence data to support commercial decision-making
• Collaborate with Finance, Operations, and Enterprise Solutions teams on shared data initiatives and platform integrations
• Manage relationships with commercial SaaS vendors, ensuring performance, contract compliance, and value realizationSupport user onboarding, training, and ongoing enablement to maximize platform utilization and effectiveness
• Document platform configurations, business processes, and support procedures to strengthen organizational knowledge and reduce key-person dependencies
• Monitor system performance, troubleshoot issues, and coordinate resolution activities with internal and external stakeholders
• Maintain application inventories and identify opportunities for platform rationalization, cost savings, and process improvements
• Support security, access management, SSO, and MFA initiatives across the commercial technology stack

What You'll Bring to the Table:

• Proven experience administering Salesforce CRM, including user management, workflows, automation, reporting, and data management
• Strong understanding of CRM concepts, customer lifecycle management, and commercial business processes
• Experience working with customer engagement, marketing automation, or revenue intelligence platforms
• Strong analytical and problem-solving skills with the ability to transform data into actionable business insights
• Ability to manage multiple priorities while delivering results in a fast-paced environment
• Strong communication and stakeholder management skills
• Experience documenting systems, processes, and operational procedures
• Strong organizational skills and attention to detail
• Ability to collaborate effectively across technical and business teams
• Customer-focused mindset with a commitment to delivering exceptional internal user experiences

Preferred Skills:

• Experience supporting Five9 or other contact center platforms
• Experience with Pardot, Clay, Gong, ZoomInfo, LinkedIn Sales Navigator, or similar commercial technology tools
• Experience leading or supporting CRM migration, consolidation, or data unification projects
• Familiarity with SaaS vendor management and contract administration
• Understanding of integration platforms, APIs, and commercial data architecture
• Experience supporting sales, customer success, or revenue operations organizations
• Knowledge of SSO, MFA, and identity management best practices

What's Good to Know:

• This role is part of the Information Technology - Enterprise Solutions organization
• Significant collaboration with Sales, Relationship Management, Customer Service, Marketing, Finance, and Operations teams
• Plays a critical role in supporting revenue growth, customer retention, and commercial transformation initiatives
• Opportunity to influence the future direction of Waste Harmonics Keter's commercial technology ecosystem
• Involvement in enterprise-wide CRM and customer data transformation initiatives

What We Bring to the Table:

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company Paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
• 7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.