Customer Operations Specialist

Waste Harmonics Keter; Stamford (CT); On-site; USD 39,743 - 43,050; Full time

Benefits offered by this job

Competitive Compensation

Annual Bonus Plan

401(k) Retirement Savings

Medical & Dental Insurance

Generous Paid Time Off

Job summary

A waste management solutions company in Stamford, Connecticut, is seeking a Customer Service Professional to ensure client satisfaction and operational excellence. The role requires skills in communication, problem-solving, and familiarity with customer service principles. Comprehensive benefits include competitive compensation, a 401(k) with matching, and generous paid time off. Candidates will be responsible for resolving inquiries and maintaining high customer satisfaction.

Qualifications

• Familiarity with active listening and empathy in customer service.
• Experience using phones, email, or live chat to communicate.
• Ability to handle customer inquiries, complaints, and services.

Responsibilities

• Invest in ongoing professional development.
• Cultivate trust-based relationships with customers.
• Deliver high-quality service to enhance customer satisfaction.

Skills

Customer service principles

Effective communication

Problem-solving techniques

Education

High school diploma or GED

Associate’s or Bachelor’s degree in Business or Communications

Job description

Join to apply for the Customer Service Professional role at

Base pay range

$28.85/hr - $31.25/hr

About Us
Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service.

Comprehensive Benefits Package

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Generous Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
• 7 Paid Holidays

Job Purpose

As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter’s commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company’s values and consistently enhancing the customer experience.

Duties And Responsibilities

• Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
• Team Collaboration - Enhances team performance by fostering knowledge sharing, open communication and mutual support.
• Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
• Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
• Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.
• Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
• Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
• Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
• Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
• Performs other duties as assigned.

Qualifications

Education & Experience

• High school diploma or GED required
• Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred
• Familiarity with customer service principles, including active listening and empathy.
• Experience using phones, email or live chat to communicate with customers.
• Understanding of the company’s products, services, and policies to provide accurate information.
• Ability to handle customer inquiries, complaints and services.
• Basic troubleshooting and problem-solving techniques.
• Strong written and verbal communication skills.

Knowledge & Skills

• Previous experience in customer-facing roles such as retail, hospitality, or call centers.
• Ability to handle customer inquiries professionally and resolve issues effectively.
• Ability to meet or exceed performance goals in a customer service setting.
• Strong communication skills with a focus on clarity and professionalism.
• Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.

Work Conditions/Physical Requirements

• Office environment. Noise level is moderate.
• Work is primarily performed at a desk using a computer and other standard office equipment.
• Occasional walking to meetings or shared office equipment may be required.
• Ability to work after normal business hours as needed.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other