Partner Operations & Process Improvement Analyst

Salesforce; Arizona; On-site; USD 95,000 - 135,000; Full time

Job summary

Salesforce is seeking a proactive Business Operations professional in the United States to lead end-to-end partner operations and partner program compliance. You will collaborate with cross-functional teams to onboard partners, register deals, manage referrals, quotes, and reseller support, ensuring data integrity and scalable processes.

The role requires 5+ years in channel/sales operations, strong problem solving, and a results-driven approach in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years Channel or Sales Operations support experience.
• Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills.
• Extreme attention to detail with a strategic eye.
• Analytical thinking and driving operational excellence and improvement.
• Demonstrated participation in process improvement initiatives and/or project management experience.

Responsibilities

• Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
• Manage partner account setups and cross-system data integrity
• Act as the primary contact for partner inquiries and operational escalations
• Resolve or redirect internal operational issues
• Enforce compliance with partner program policies and guidelines
• Mitigate operational risks and implement scalable process improvements
• Produce SOPs, training materials, and technical documentation
• Drive automation and system enhancements for efficiency
• Monitor SLAs, KPIs, and overall performance metrics

Skills

Process oriented

Ownership

Solutions oriented

Ambiguity navigation

Team player

Data driven

Education

Bachelor's degree or equivalent

Tools

Salesforce certifications

Partner Program Operations

Job description

Salesforce is seeking a proactive Business Operations professional in the United States to lead end-to-end partner operations and partner program compliance. You will collaborate with cross-functional teams to onboard partners, register deals, manage referrals, quotes, and reseller support, ensuring data integrity and scalable processes.

The role requires 5+ years in channel/sales operations, strong problem solving, and a results-driven approach in a fast-paced environment.