Partner Operations & Channel Strategy Lead

Spectrum; Raleigh (NC); Remote; USD 110,000 - 140,000; Full time

Job summary

RapidScale is seeking a Partner & Channel Operations Manager to drive scalable processes and insights across indirect GTM motions. You will partner with Sales, Alliances, Marketing, Finance, and Product to optimize programs, forecasting, and governance.

The role requires strong analytical skills, experience in cloud/SaaS environments, and a track record of improving partner operations across multiple routes to market.

Qualifications

• Bachelor's degree in a related discipline with 6 years' experience.
• Master's degree with 4 years, Ph.D. with 1 year, or 10 years total experience as alternative.
• Experience in Partner Operations, Channel Operations, Sales Operations, Revenue Operations, or related function.
• Experience supporting indirect sales organizations, partner ecosystems, or alliance programs.
• Experience improving business processes and driving operational excellence.
• Strong analytical and problem-solving skills with data interpretation experience.
• Experience creating executive dashboards, KPIs, and operational reporting.
• Experience with CRM platforms and business reporting tools.
• Familiarity with Salesforce, Power BI, Tableau or similar tools.
• Experience designing partner programs, governance, and business planning processes.
• Experience with AWS, Azure, Google Cloud, VMware or other enterprise tech partners.
• Experience supporting multi-route-to-market organizations.

Responsibilities

• Support operational initiatives across indirect routes to market (Channel, Cox Business, Alliances).
• Partner with leaders to identify operational improvements increasing productivity.
• Develop scalable processes to support growth of partner programs.
• Design and improve partner lifecycle management, opportunity management, and engagement.
• Identify bottlenecks and implement efficiency solutions.
• Coordinate cross-functional alignment across Sales, Marketing, Finance, Customer Success, Product, and Revenue Operations.
• Develop dashboards, KPIs, and reporting on partner performance, pipeline, and revenue.
• Deliver executive reporting to support strategic decisions.
• Maintain governance, documentation, and CRM data quality.

Skills

Analytical skills

CRM platforms

Executive dashboards

KPIs reporting

Sales operations

Partner operations

Channel operations

Multi-route-to-market

Education

Bachelor's degree in related discipline

Tools

Salesforce

Power BI

Tableau

Job description

RapidScale is seeking a Partner & Channel Operations Manager to drive scalable processes and insights across indirect GTM motions. You will partner with Sales, Alliances, Marketing, Finance, and Product to optimize programs, forecasting, and governance.

The role requires strong analytical skills, experience in cloud/SaaS environments, and a track record of improving partner operations across multiple routes to market.