Strategic Partner & Channel Operations Leader

Spectrum; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Spectrum's RapidScale division seeks a Manager, Partner & Channel Operations to drive operational excellence across its indirect GTM motions. You will work with Sales, Alliances, Marketing, Finance, and Revenue Operations to optimize partner programs, forecast, and report on performance.

The ideal candidate is analytical, process-focused, and collaborative, with experience in technology, cloud, SaaS, or managed services and a background in partner ecosystems.

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
• Experience in Partner Operations, Channel Operations, Sales Operations, Revenue Operations, Business Operations, or a related function.
• Experience supporting indirect sales organizations, partner ecosystems, or alliance programs.
• Experience improving business processes and driving operational excellence.
• Strong analytical and problem-solving skills with experience interpreting business performance data.
• Experience creating executive dashboards, KPIs, and operational reporting.
• Experience working within CRM platforms and business reporting tools.

Responsibilities

• Support operational initiatives across RapidScale's indirect routes to market, including Channel, Cox Business, Alliances, and strategic partner organizations.
• Partner with business leaders to identify operational improvements that increase partner productivity and business performance.
• Develop scalable operational processes that support continued growth of partner programs.
• Design, document, and continuously improve business processes supporting partner lifecycle management, opportunity management, partner engagement, and program execution.
• Identify operational bottlenecks and implement solutions that improve efficiency and consistency.
• Support cross-functional process alignment across Sales, Marketing, Finance, Customer Success, Product, and Revenue Operations.
• Coordinate program rollouts and operational readiness across internal and external stakeholders.
• Ensure operational consistency across multiple partner types and routes to market.
• Develop dashboards, KPIs, and reporting that measure partner performance, pipeline, revenue contribution, and operational health.
• Deliver executive reporting that supports strategic decision making.

Skills

Analytics

Process improvement

CRM platforms

Executive dashboards

Cross-functional collaboration

Partner operations

Education

Bachelor's degree

Master's degree

Ph.D.

Tools

Salesforce

Power BI

Tableau

Job description

Spectrum's RapidScale division seeks a Manager, Partner & Channel Operations to drive operational excellence across its indirect GTM motions. You will work with Sales, Alliances, Marketing, Finance, and Revenue Operations to optimize partner programs, forecast, and report on performance.

The ideal candidate is analytical, process-focused, and collaborative, with experience in technology, cloud, SaaS, or managed services and a background in partner ecosystems.