Partner Operations Agent

Jobtailor; Alaska; On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Alaska seeks a Reservations Specialist to be the primary contact for travel trade and MICE partners, handling phone and email inquiries, and managing lodging, attractions, transportation, and F&B reservations.

You will perform quality assurance checks, process payments, assist with complaint resolution, and collaborate with onsite operations teams while contributing to SOPs and process improvements to uphold service standards.

Qualifications

• Previous experience in reservations, hospitality, tourism, or customer service is preferred.
• Familiarity with reservation systems, booking engines, and CRM platforms such as Salesforce or Delphi is an asset.
• Experience with OPERA PMS is a plus.
• Comfortable speaking with guests and partners on the phone.

Responsibilities

• Serve as the primary contact for travel trade and MICE partners via phone and email.
• Manage reservations and inventory for lodging, attractions, transportation, and F&B.
• Perform quality assurance checks on reservations.
• Collect, maintain, and process payments within reservation systems.
• Assist with complaint resolution and elevate when necessary.
• Collaborate with internal departments and onsite operations teams.
• Meet and exceed Pursuit Service Standard Level agreements and personal KPIs.
• Assist with reservation-related projects and administrative duties.
• Create and maintain Standard Operating Procedures (SOPs).
• Identify opportunities to improve reservation processes, system accuracy, and operational efficiency.
• Share best practices with the team.

Skills

Reservation management

Customer service excellence

Attention to detail

Time management

Verbal communication

Tools

Salesforce

Delphi

OPERA PMS

Job description

• Serve as the primary point of contact for travel trade and MICE partners via phone and email


• Manage reservations and inventory for lodging, attractions, transportation, and food and beverage


• Perform quality assurance checks on reservations


• Collect, maintain, and process payments within reservation systems


• Assist with complaint resolution and elevate when necessary


• Collaborate with internal departments and onsite operations teams


• Meet and exceed Pursuit Service Standard Level agreements and personal KPIs


• Assist with reservation-related projects and administrative duties


• Create and maintain Standard Operating Procedures (SOPs)


• Identify opportunities to improve reservation processes, system accuracy, and operational efficiency


• Share best practices with the team

Requirements

• Previous experience in reservations, hospitality, tourism, or customer service is preferred


• Familiarity with reservation systems, booking engines, and CRM platforms such as Salesforce or Delphi is an asset


• Experience with OPERA PMS is a plus


• Comfortable speaking with guests and partners on the phone


• Exceptional attention to detail and accuracy


• Excellent organizational and time management abilities


• Strong written and verbal communication skills in English


• Proficiency in a second language is an asset


• Ability to manage high-volume data entry and correspondence accurately and efficiently


• Ability to work independently and collaboratively in a team environment


• Ability to manage competing priorities in a fast-paced environment


• Ability to collaborate effectively with cross-functional remote teams


• Guest- and partner-focused mindset with commitment to service excellence


• Comfortable learning new systems and troubleshooting technical issues


• Professionalism, flexibility, and a service-first approach in a fast-paced, dynamic, seasonal environment


• Computer literacy and ability to adapt to reservations and ticketing systems


• Legal ability to work in the applicable country without sponsorship or restriction

Demonstrates expertise in managing reservations and inventory within hospitality and tourism, with a strong focus on customer service excellence and operational efficiency. Proficient in utilizing reservation systems and CRM platforms to enhance guest experiences and streamline processes.

Highest-signal resume keywords

• Reservation Management


• Customer Service Excellence


• OPERA PMS Experience


• Attention to Detail


• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Reservation Systems


• Booking Engines


• Data Entry


• Quality Assurance


• Payment Processing

Soft Skills

• Organizational Skills


• Time Management


• Verbal Communication


• Written Communication


• Problem-Solving

Industry Keywords

• Hospitality


• Tourism


• MICE


• Service Standards


• SOPs

Tools & Technologies

• Salesforce


• Delphi


• OPERA PMS