Workplace Experience Coordinator

Jobtailor; North Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Charleston, SC seeks a hospitality and operations professional to deliver exceptional client experiences at client sites and coordinate events.

You will manage engagement activities, support move management, maintain SLA-compliant service delivery, and partner with vendors.

Strong interpersonal skills, multitasking, and MS Office proficiency required; US work authorization without sponsorship.

Qualifications

• Minimum 2 years in hospitality, facility/property management, operations or related knowledge.
• Exceptional customer service and professionalism with hospitality focus.
• Ability to manage multiple priorities and deliver results in fast-paced environments.
• Collaborative with strong interpersonal and internal/external service.
• Independent work with prioritization and time management.
• Ability to work with diverse teams and be accountable.

Responsibilities

• Deliver exceptional client experience through enhanced engagement and proactive communication.
• Implement the experience program at the client site.
• Provide a hospitality-focused workplace environment.
• Support client event coordination and move management activities.
• Serve as the initial point of contact for client event coordination requests.
• Execute services in line with SLAs and standard processes.
• Organize engagement events within the assigned client location.
• Conduct routine walkthroughs of soft services delivery.
• Support data collection, analysis, and reporting for move management.
• Aim to achieve and exceed performance, team, and client goals.

Skills

Hospitality

Customer Service

Operations

Time Management

Interpersonal Skills

Communication

Tools

Microsoft Office

Job description

• Deliver exceptional client experience through enhanced engagement, proactive communication, and high-touch service
• Implement the experience program at the client site
• Provide a hospitality-focused workplace environment
• Support client event coordination and move management activities
• Serve as the initial point of contact for client event coordination requests
• Execute services consistently with SLAs, standard processes, and professional brand image
• Organize and operationalize engagement events within the assigned client location
• Conduct routine walkthroughs and assessments of soft services delivery
• Support move management data collection, analysis, and reporting
• Achieve and exceed performance, team, and client goals and objectives
• Assist with third-party vendor relationships and service partners
• Build lasting relationships with client employees and guests
• Visibly engage in the workplace and carry calling and culture cards
• Identify potential risks and escalation as necessary
• Provide administrative and operational excellence for soft services

Requirements

• Minimum 2 years of relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service
• Ability to work independently, with strong prioritization and time management skills
• Ability to work with diverse teams, lead and/or follow, and be respectful, cooperative, and accountable
• Excellent verbal and written communication skills
• Excellent organizational skills and process management
• Ability to adapt to new devices, technology, and applications
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
• Candidates must be authorized to work in the United States without sponsorship

Core Competencies

Demonstrates exceptional customer service and hospitality skills while managing client engagement and event coordination. Proficient in operational excellence and effective communication within diverse teams to achieve client goals.

Highest-signal resume keywords

• Customer Service Skills
• Event Coordination
• Microsoft Office Suite Proficiency
• Hospitality Experience
• Facility Management Knowledge

Hard Skills

• Event Coordination
• Data Collection
• Process Management
• Operational Excellence
• Risk Identification

Soft Skills

• Interpersonal Skills
• Time Management
• Collaboration
• Communication Skills
• Organizational Skills

Industry Keywords

• Hospitality
• Facility Management
• Commercial Real Estate
• Client Engagement
• Service Partners

Tools & Technologies

• Microsoft Teams
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Microsoft OneNote
• Microsoft Outlook