Front Desk Agent

Jobtailor; Illinois; On-site; USD 19,000 - 28,000; Full time

Job summary

Jobtailor is seeking a friendly Hotel Front Desk Associate in Illinois to greet guests, handle check-ins/outs, and respond to inquiries with professionalism.

You will manage reservations, provide local information, take room service orders, and coordinate with hotel staff to ensure guest satisfaction.

Qualifications

• Must be able to communicate clearly with guests and colleagues.
• Requires basic math for checkout and billing tasks.
• Experience with front desk operations or guest services is preferred.

Responsibilities

• Serve as the first point of contact for hotel guests.
• Respond professionally and courteously to arriving, departing, and in-house guests.
• Provide accurate and timely information and services.
• Respond to inquiries regarding reservations, hotel information, directions, and local attractions.
• Greet guests and complete check-in procedures using computerized methods.
• Answer all incoming calls and inquiries for the hotel.
• Take room service orders for in-house guests.
• Handle incoming computer chats for guests.
• Communicate hotel rates and information using suggestive selling.
• Maintain customer relations and resolve guest concerns in person and by phone.
• Operate the internal radio system to communicate issues.
• Perform the shift checklist and standard front desk procedures.
• Maintain knowledge of hotel operations, hours, pricing, Marriott Bonvoy, and local information.

Skills

Customer service

Verbal communication

Basic math

Data analysis

Reservation management

Room service

Education

High School Diploma or GED

Tools

Computerized check-in systems

Internal radio system

Reservation software

Job description

• Serve as the first point of contact for hotel guests


• Respond professionally and courteously to arriving, departing, and in-house guests


• Provide accurate and timely information and services


• Respond to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns


• Greet guests and complete established check-in procedures using computerized methods


• Answer all incoming internal and external phone calls for the hotel


• Take room service orders for in-house guests


• Handle incoming computer chats for in-house and upcoming guests


• Answer inquiries and accept reservations by telephone


• Communicate hotel rates and information using suggestive selling techniques to increase room-night sales, occupancy, and revenue


• Maintain customer relations and resolve guest concerns in person and by phone


• Operate the internal radio system to communicate issues


• Perform the shift checklist


• Apply standard front desk check-in and check-out procedures


• Maintain knowledge of hotel operations, hours, pricing, Marriott Bonvoy, and local information

Requirements

• High school diploma or GED required


• One year hotel front desk experience OR two years customer service experience preferred


• Must be able to verbally communicate clearly with guests and fellow employees


• Must be able to calculate amounts and apply basic addition, subtraction, multiplication, and division


• Must be able to analyze routine data to make appropriate judgements regarding the process of guests checking in and out of the hotel


• Must be able to stand for extended periods of time


• May be required to work rotating shifts, including weekends, night shifts, and/or overtime

Core Competencies

Demonstrates strong customer service skills and effective communication abilities while managing front desk operations. Proficient in handling guest inquiries, reservations, and maintaining knowledge of hotel services and local attractions.

Highest-signal resume keywords

• Hotel Front Desk Experience


• Customer Service Experience


• Verbal Communication Skills


• Basic Math Skills


• Knowledge of Hotel Operations

ATS Optimization Keywords

Hard Skills

• Check-In Procedures


• Check-Out Procedures


• Data Analysis


• Room Service Order Taking


• Reservation Management

Soft Skills

• Professionalism


• Courteousness


• Problem Solving


• Suggestive Selling Techniques


• Customer Relations
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Certifications & Qualifications

• High School Diploma


• GED

Industry Keywords

• Marriott Bonvoy


• Hotel Operations


• Guest Concerns


• Occupancy Rates


• Local Attractions

Tools & Technologies

• Computerized Check-In Systems


• Internal Radio System


• Reservation Software