Partner Onboarding & Enablement Specialist

Expedia; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Travel discounts

Job summary

Expedia Group is seeking an Onboarding and Maintenance Specialist for the Hotel Partner Solutions team in Seattle. You will onboard new partners, enable products, set up content, and load merchandising campaigns while tracking KPIs and collaborating with cross-functional teams.

You will work with Excel and SQL, Salesforce, and JIRA, with strong communication and problem-solving skills required to succeed in a fast-changing travel technology environment.

Qualifications

• Experience in implementation management, client services project management, or engagement management or similar in a partner-facing role.
• Strong experience with Excel and working with large data sets; experience running SQL queries preferred.
• Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.).
• Experience with XML and JSON preferred but not required.
• Strong oral and written communication skills; experience dealing with a diverse and international team.
• Solid problem solving/analysis and decision-making abilities.
• Good organizational, process, and project management skills.
• Ability to learn new software and technical processes quickly.
• Experience reporting on results and adjusting procedures to improve results.

Responsibilities

• Onboard net new connected partners and connected partner conversions.
• Enable Products for existing partners, including creating and modifying room types, rate plans, property settings and property content.
• Load new merchandising campaigns in conjunction with commercial teams.
• Track and provide data on key performance indicators, including timelines and handle times.
• Communicate updates with partners and internal stakeholders across various teams.
• Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement.
• Develop processes improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard.
• Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities.

Skills

Excel

SQL queries

Data analysis

Communication

Project management

Problem solving

Adaptability

Collaboration

Tools

Salesforce

Outlook

Slack

JIRA

XML

JSON

Job description

Expedia Group is seeking an Onboarding and Maintenance Specialist for the Hotel Partner Solutions team in Seattle. You will onboard new partners, enable products, set up content, and load merchandising campaigns while tracking KPIs and collaborating with cross-functional teams.

You will work with Excel and SQL, Salesforce, and JIRA, with strong communication and problem-solving skills required to succeed in a fast-changing travel technology environment.